Job DescriptionThe purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units. Key responsibilities:Training Delivery: Conduct new starter training as well as refresher, up-skilling and cross skilling training;Assessment: Assessments must be completed for all training events; Remedial support must be provided to all delegates prior to re-assessment;Administration: Capture learner records in line with Ucademy requirements: Complete Annual Training Reports; Complete delegate attendance registers; Update operational skills matrix.Knowledge, skills and attributes required:High proficiency in delivering impact training and facilitation;Strong planning, organizing and time management skills;High proficiency in verbal & written English;Strong communication and interpersonal skills;High attention to detail and accuracy;Exceptional administrative skills;The ability to work within a team;Self-motivated;Self-manageable;Strong customer service orientationProactive.Qualifications1+ years’ experience in Insurance industry essential1+ years’ experience as a trainer;Training, coaching and mentoring experience;Train the Trainer, Accessor and Moderator (advantageous)Computer literacy at intermediate level (MS Office).Additional InformationAfternoon and night shifts – Monday to Sunday (rotational shifts)Candidates are required to have fibre or live in a fibre enabled area.