About Thomas At Thomas, we envision a world of limitless human potential achieved through deep self-awareness and strong connections among individuals. With over 40 years of experience, we have been at the forefront of providing talent assessment platforms that assist businesses worldwide in recruiting, retaining, and developing exceptional talent. But now, it's time for a change... The future of work is undergoing a remarkable transformation, and Thomas is determined to break free from its origins as a "traditional" assessment provider. We are embarking on an exciting and bold journey to redefine how people interact in the workplace, setting new standards for the application of people science. To enable this shift, Thomas has introduced a new work superpower: Team Interaction Optimisation (TIO). We equip individuals with actionable insights about themselves and each other. TIO empowers every one of us to become a better colleague, teammate, or leader. Job Purpose We are searching for a Helpdesk Engineer who is collaborative, process-oriented, and independent to join our dynamic Business Service team. As a key player in shaping the foundation of our technology operations, you will report to the Head of Business Services. Our primary objective is to cultivate a positive and vibrant work environment where innovation and creativity flourish. Your role will be to ensure smooth technology experiences for all staff, offering expert technical support and fostering a proactive support culture. Engaging with cutting-edge technology and external partners, you will encounter a range of challenges, driving complex issue resolutions and advancing our technological capabilities. Your role is pivotal in empowering our workforce by enhancing productivity and job satisfaction through the mastery of tools and systems. You will play a key role in crafting intuitive training materials and self-help resources, enabling staff to swiftly overcome challenges and fostering a culture of self-reliance and continuous learning. Your deep understanding of IT trends and valuable feedback will drive enhancements in our procedures, with a focus on automation to achieve optimal efficiency. What's in it for you...? By joining us, you will have the opportunity to work with cutting-edge technology and tackle diverse challenges that will enhance our operational efficiencies and technological capabilities. Your role is crucial in fostering a proactive support culture, where you will master tools and systems to boost both productivity and job satisfaction. Furthermore, you will be part of an environment that prioritizes your professional growth through continuous learning opportunities. Stay ahead of technology trends and evolve your skills in a supportive setting that offers training and development tailored to your needs. In addition, you will collaborate closely with other departments in a team that values transparency and agility. You will contribute to projects that not only enhance our IT operations but also align with broader business objectives. Your insights and contributions will play a key role in driving continuous improvements and fostering innovation. Joining us means more than just taking a job. You will be stepping into a role that will shape your career and influence our work. Surrounded by peers who are equally motivated to drive change and push boundaries, you will thrive in an environment that supports your ambitions and recognizes your contributions. Key Responsibilities Providing exceptional technical assistance to all staff members, ensuring timely resolution of their questions and problems. Collaborating with external support providers for any unresolved issues while also maintaining internal management of such cases. Liaising with third-party suppliers to effectively address and resolve any ongoing issues. Taking charge of managing and maintaining software, tools, and services throughout the company. Troubleshooting and managing hardware, including laptops, Zoom Rooms, and mobile phones. Playing a crucial role in promoting the adoption of various business tools across our global business. Providing support for both internal and external IT audits. Analyzing common problems by running insightful reports. Creating, editing, and revising knowledge articles related to new and updated software and hardware. Delivering training to fellow staff members on troubleshooting and problem diagnosis. Developing and managing self-help articles to empower all staff members. Identifying and suggesting procedural improvements, with a particular focus on automation whenever possible. Supporting and contributing to team project work, ensuring meticulous documentation and up-to-date information. Tech-savvy with a strong understanding of Microsoft Office software Outstanding communication and exceptional listening skills Able to diagnose and resolve basic technical issues with ease Highly adaptable and quick to adjust to new situations Capable of working effectively under pressure An innovative thinker who embraces change with a positive and proactive mindset Nice to have: Experience with Microsoft 365 administrative applications including Azure AD (Entra), Teams, SharePoint, Intune Good Understanding of networking technologies Previous experience managing non-MS tools such as Zoom, LastPass, Miro, Atlassian toolset (Jira, Confluence, Jira Service Management) Thomas Perform – Our Talent Assessment Tool Thomas has revolutionised the way job success is identified.  We know, there are limitations in relying solely on CVs, applications, and interviews for predicting success, as they’re often influenced by biases. Here’s where Thomas Perform comes in: a Talent Assessment Tool designed to unveil the true potential of candidates. A Job Profile has been created by the Hiring Team in Thomas Perform. This identifies the Learning Environment the role will operate in, and the Behaviour and Personality traits required to a be success. Using our Job Profile, Thomas Perform refines your assessments, aligning key factors with job requirements to yield a tailored star rating and interview guide. This allows us to gain insights into candidates, reduces bias, enables us to be crystal clear about the role and the type of candidate we’re looking for and improves the effectiveness of our interviews. Rigorously tested and endorsed by the British Psychological Society, Thomas Perform empowers us to make informed decisions based on valid, reliable insights. More information on Job Profiling in Thomas Perform can be found here . You also will learn more about Thomas Perform as you progress through the recruitment process. Interested? If so, please do get in touch. We are committed to creating an inclusive and supportive environment, encouraging applicants from all backgrounds to join us on this exciting journey of empowerment and innovation in the workplace. Holiday – 20 days per annum (plus an extra day off for your Birthday or moving house!) Early Finish Friday - Finish at 15:00 all year round Bonus - Discretionary non-contractual bonus of 5% based on personal and company performance Personalised Feedback Session - with a customer enablement specialist to gain insight into own assessment results Dress down policy – other than for client facing meetings where appropriate Referral scheme – Substantial fee on offer for a successful referral Truly Global business – mix and work with people from different countries and culture Employment Assistance Programme - Access to Workplace Options which provides a complete support network that offers expert advice and compassionate guidance and is accessible 24 hours a day, 7 days a week, 365 days a year. Perkbox – a communication, health&wellbeing and discount portal, allowing members of Team Thomas to keep up to date with business news, access information on health&wellbeing offerings and access discounts on a wide range of retail products and leisure activities Hybrid Working We Recognise that there is a statutory duty under the Equality Act 2010 for employers to safeguard against discrimination on grounds of disability, and that this applies not only to existing employees but also to potential job applicants. #J-18808-Ljbffr