Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into several emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants (in the sales team) based in Cape Town. The insurance consultant role is focused on providing an end-to-end service and support to intermediaries. This role is focused on, but not limited to; • Contribution to the net profit and growth targets for business. • Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions. • Providing telephonic / email support to the intermediary on record, authorised representatives from the brokerage, and broker services. • Analysing the request from the intermediary and providing a quotation to secure the business (conversion). • Initiating out dials to intermediaries to discuss quotations and / or convert policies. • New business issuance. • Assisting to resolve all insurance queries within required timeframe and compliance requirements. • Managing client expectation on expected turnaround times for submitted requests; • Adhering to underwriting criteria and regional requirements. • Assist with profiling the client with the best suitable product and underwriting criteria; • Assisting in implementing solutions for improvement. • Adhering to workforce management principles to ensure that we optimize productivity. • Prioritise own workflow and ensure work in completed to the required standards of productivity, quality, and timelines; use performance manage systems to improve personal performance. Ensuring that business targets are met. • Standing in for consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required. Ensuring that business targets are met. • Minimum of 3 years’ experience in Short Term Insurance - Commercial Lines • Proven work experience in commercial underwriting within the short-term insurance industry • A relevant insurance related qualification (e.g., NQF level 4) would be advantageous • Preferable work experience in agriculture would be advantageous KNOWLEDGE AND SKILLS • Excellent verbal and written communication skills. Use of clear and effective verbal communication skills to request information and correspond with intermediaries. • Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders / clients. The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process. Our recruitment process Advertise Step 1 Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2 Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role. Our recruitment process Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Our recruitment process Telephonic screening Step 4 Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Our recruitment process Your interview Step 5 We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Our recruitment process Assessment Step 6 Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials. Our recruitment process Step 7 Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Our recruitment process Onboarding Step 8 You made it. Here we ensure we receive all your documents to get you onto our payroll system. TIPS&TRICKS Getting ready for your interview There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here. Santam has been officially recognised by the Top Employers Institute as a Top Employer 2023 for excellence in people practices. This is the seventh consecutive year that we have achieved this accolade. #J-18808-Ljbffr