Client Service Consultant (12 Months Contract) page is loaded Client Service Consultant (12 Months Contract) Apply locations Randburg time type Full time posted on Posted 2 Days Ago job requisition id R14017 Job DescriptionTo provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales processes within unit to achieve sales targets. Converting leads to sales by opening active accounts to achieve annual targets.Hello Future Client Service Consultant (12 Months contract)Please note that this is a 12 Months’ Fixed Term Contract role.Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our team in FNB Commercial National Sales and Service, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.Are you someone who can:Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutionsResolve all customer queries efficiently, and within agreed timelinesEnsure all communications with clients are professional, resulting in complimentsEnsure client investigation deadlines are met and consultant keeps the client continually in the loopProvision of an efficient administration service through careful and timeous planning, reporting and updating of all related informationComply with governance in terms of legislative and audit requirementsEnsure that all issues or feedback arising out of client contact be accurately recorded on the CRM systemYou will be an ideal candidate if you:Have a Grade 12 or relevant tertiary qualificationHave 2 years’ Customer Care/ Call Centre environment experienceHave experience of dealing with high level customer queries in a Customer Care environmentYou will have access to:Opportunities to network and collaborateA challenging working environmentOpportunities to innovateWe can be a match if you are:Adaptable and curiousSales drivenThrive in a collaborative environmentClient-centricApply now if you are interested in taking the next step. We look forward to engaging with you! Job Details Application Closing Date15/06/24 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce YourselfIntroduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ . About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people’s lives, in an authentic, profound and sustainable way.#J-18808-Ljbffr