Junior CRM Administrator & IT User Support 2024-03-28 - 2024-05-31 Permanent JHB000362 Information Technology Company based in Centurion Gauteng is looking for a CRM Administrator & IT User Support Specialist to join their team.As the CRM Administrator & IT User Support Specialist, you will be responsible for managing our CRM system while also providing technical support to end-users across the organization. You will play a critical role in optimizing CRM processes, resolving IT-related issues, and ensuring seamless technology integration to enhance productivity and user satisfaction. Key Responsibilities: CRM Configuration and Customization: Configure and customize the CRM platform to align with business objectives, including custom fields, workflows, automation, and integrations with other systems related to Marketing, Sales, and Customer Service/Support.Data Management: Oversee data integrity within the CRM system, ensuring accurate and up-to-date records. Implement data hygiene practices and procedures to maintain high-quality data.User Training and Support: Provide training and support to end-users on CRM functionality, best practices, and processes. Serve as the primary point of contact for CRM-related inquiries and troubleshooting.System Maintenance and Upgrades: Perform regular maintenance tasks, updates, and system upgrades for the CRM platform. Ensure system security, stability, and performance.Integration Management: Manage integrations between the CRM system and other tools or platforms, ensuring seamless data flow and synchronization. Evaluate and implement new integrations as needed.CRM Procedure Development: Assist in the development and documentation of CRM policies, procedures, and guidelines. Ensure compliance with relevant regulations and industry standards.End User Support: Provide technical support to end-users for hardware, software, and network-related issues. Troubleshoot and resolve IT problems promptly to minimize downtime and disruption. Qualifications and Experience:Bachelor’s degree in business administration, Information Technology, or related field (beneficial).Proven experience as a CRM administrator.Expertise with HubSpot CRM (beneficial).In-depth knowledge of CRM principles, practices, and methodologies.Proficiency in configuring and customizing CRM systems.Strong analytical skills and experience in data analysis and reporting.Excellent communication and interpersonal skills.Proficiency in diagnosing and resolving hardware, software, and network issues.CompTIA A+ certification or equivalent (beneficial).CompTIA Network+ certification or equivalent (beneficial).Microsoft Certified: Modern Desktop Administrator (beneficial).Knowledge of HTML and JavaScript is required.#J-18808-Ljbffr