Title: Head of Operations Division: Management Company Office: South Africa Role summary The successful applicant will form lead the O perations team and his/her primary responsibility will be the day-to-day management of the team and team outputs. The role requires interaction with various stakeholders of differing levels of seniority, both internally and externally, managing the service delivery to multiple clients and manag ing the operations team . Key responsibilities Team management. Allocation of ad-hoc team tasks. Ensure checklists and procedure documents are in place and are being utilised across the team. Oversight of the day-to-day operations team and deliverables. Participate in service review meetings . Prepare documents for various internal committee meetings. Assist with the completion of necessary agreements and forms to on-board new prime brokers , fund managers and open new accounts for portfolios and LISPs. Engaging with Apex Fund Services teams (such as Fund Accounting, Investor Services, Custody) as well as external counterparties (such as prime brokers, Trustee s , custodians, LISPs, investment managers and the FSCA) in a professional and collaborative manner. Query management: resolve errors and queries timeously through engagement with various internal and external parties. Maintain portfolio and investor marketing material and ensure investor forms meet regulatory requirements and internal policies. Manage the FundRock SA Manco website to ensure regulatory requirements are met regarding publishing deadlines and NAV price accuracy. Engaging with the Risk team and Compliance team on various issues impacting the Manco. Engage with counterparties and review, draft, finalise and implement policies and processes. Assist with projects and the implementation of strategic initiatives. Knowledge / experience required Experience in the Collective Investment Scheme (CIS) industry would be advantageous. Good understanding of technical and operational requirements. An accounting qualification (BCom or equivalent). Minimum of 5 years’ experience within the financial industry . S kills requirements Proficient in Excel Strong communications skills to engage at all levels and develop internal and external business relationships. Problem solving. Quickly understand business issues and data challenges to develop a solution. Detail oriented and able to identify shortcomings in processes and procedures. Effective time-management and organisational skills to achieve deadline s . #J-18808-Ljbffr