Press Tab to Move to Skip to Content Link Company: Company Job number: 10011059 Job title: Tech Officer: Network Field Operations Job grade: OP1 Group/ BU: Openserve Division: Openserve Span of control: 0 Reports to: Management REM Functional Area: Technical Core Description To install/ recover/ repair/ maintain telephone equipment/ services/ cables/ wireless/ fibre technology and related products to satisfy customer needs. Job Responsibilities OUTPUT 1 Co-ordinated Resources SUB-OUTPUTS Determine and analyse objectives Determine resource requirements Identify available resources Secure required resources RANGE Monetary Mechanical aids Storage and Packaging Material OUTPUT 2 Maintained Resources SUB-OUTPUTS Inspect resources Replace and secure resources Comply to yard rules Update records Determine resource requirement Maintain tool list Check and clean tools / equipment Replace faulty tools / equipment RANGE Equipment Vehicles Tools Material Yards Test/safety equipment Standard Tool Kit Specialized Tools Accommodation OUTPUT 3 Processed Documentation SUB-OUTPUTS Obtain/receive documentation Update/verify completed documentation Submit documentation File documentation RANGE Commissioning/de-commissioning report Quality/SHE/Productivity forms Inspection forms / Tools / Vehicles Damage/accidents reports TBI reports Loss control forms Overtime Request for material Recoveries Electronic Documentation Compliance Key and Control forms Vehicle Logsheets Daily worklog IE 195 Power records OUTPUT 4 Performed Network Inspections SUB-OUTPUTS Receive/ identify need Obtain documentation Execute inspection Liaise with customers/contractors Provide feedback to role players RANGE Access network Bush cutting Quality (360) New Works Acceptance Testing Cables identifying faulty cables OUTPUT 5 Repaired/ Maintained Cable Network SUB-OUTPUTS Do quality (360)&Photo quality Receive and interpret instruction and / or authorisation Request and / or obtain material Prepare / secure work area Diagnose and localise fault and/ or task Apply / adhere to SHE procedures Complete task and / or repair fault Update cable records Rehabilitate work area RANGE Overhead distribution Street distribution cabinet Outdoor distribution points Indoor distribution points Cable, Underground / 4 pair UG MDF (Unmanned exchanges) OUTPUT 6 Installed or Recovered Equipment and Systems SUB-OUTPUTS Receive and analyse request for installation or recovery Obtain installation and recovery details Perform pre-installation test on the Access Network Install/ Recover equipment/systems Commission equipment/systems Perform functional test Handle keys / loose coins / Containers Communicate with customer Obtain installation clearance Liaise with key role players Clear work area Restore working area/walls/floors Inspect vehicle Obtain material Plan daily routine Apply/ adhere to Safety Regulations and Standards RANGE All Payphone Equipment and Accessories Ad hoc projects Customer services Loop extenders and amplifiers Pair gain systems Business Systems ISDN (Basic Rate) Value added products TDMA Pre Paid SOR Systems DECT / DRMASS / CT2ADSL Wi-Max WCDMA EMGW TM (Telkom Mobile) UMC Party line systems Terrestrial line/phone Cabling / Indoor / Outdoor/FLLA Core Competencies FUNCTIONAL KNOWLEDGE ADSL; Broadband Technologies; EMGW; Equipment; Installation/ Maintenance Procedures; Legislative Technical Environment Terminology; Network Infrastructure; Policies and Procedures; Products; Safety Regulation and Standards; Telkom Mobile Test Equipment; WCDMA; Wi-max; Wireless Technology; CLICK compliance, MiMix Vehicle Compliance FUNCTIONAL SKILLS Communicating; Computer Literacy; Hand/ Eye/ Ear Coordination; Marketing Techniques; Planning; Problem Solving ATTITUDES/ LEADERSHIP COMPETENCIES Accountability; Accurate; Confident; Continuous Performance Improvement; Conscientious; Customer orientated; Diligence; Honesty; Initiative; Proactive; Respect; Responsible; Tactful; Teamwork; Trustworthy Education NQF 4: Grade 12 and relevant modular training OR NQF 3: Grade 10 and relevant modular training Experience 1 year experience Certifications Special Requirements Valid Drivers license Prepared to travel Ability to travel and stay out overnight Ability to work outside of normal working hours Physical Requirements Colour Vision Work at Heights Work in Confined Spaces Key Stakeholders Additional Information Outputs (continued): OUTPUT 7 Repaired / Maintained Equipment/ Systems SUB-OUTPUTS Receive and analyse fault/ maintenance information Diagnose / localise fault Apply/ adhere to required SHE procedures Repair or refer fault Perform routine maintenance Modify / upgrade Conduct functionality tests Inspect and Clean all Sub Assemblies Perform manual test report Recover / return faulty component Handle keys / loose coins / Containers Complete documentation Repair / replace lock Clear fault on system Liaise with key role players Clear working area Restore working area/walls/floors Communicate with customer Inspect vehicle Obtain material Plan daily routine RANGE All Payphone Equipment and Accessories Ad hoc projects Customer service Pair gain systems Business Systems ISDN (Basic Rate) Value added products Pre Paid SOR Systems TDMA DECT Party line systems Loop extenders and amplifiers Terrestrial line/phone Cabling / Indoor / Outdoor ADSL Wi-Max WCDMA EMGW TM (Telkom Mobile) UMC FLLA OUTPUT 8 Established and Maintained Customer Relations/Liaison/Queries SUB-OUTPUTS Receive and analyse request from role players Determine key role player Obtain information Establish professional relationship Maintain professional relationship Receive enquiry Analyse enquiry Prioritize enquiry Process customer enquiry Channel to relevant section Advise customer on progress of complaint / query Follow up with comments Provide feedback RANGE All Telkom products and accessories All contracts with customers OUTPUT 9 Dismantled/ Recovered Equipment SUB-OUTPUTS Receive serial numbers Inspect vehicle Liaise with key role players Plan the dismantlement/recovered activities Dismantle equipment Inform customer Obtain dismantlement clearance Complete documentation RANGE Equipment Wi-Max Types: ISDN Equipment Pair Gain Systems Payphone Equipment Private Phones Anti Line Tapping Devices Radio Links Telephone Instruments Keys&Containers EMGW FLLA Experience: 12 Months relevant experience in the Network Field Operations. #J-18808-Ljbffr