Job Description:To assist our users with general ICT-related technical support issues. Assist users either onsite or remotely to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance and maintain strong customer relationships.(ads1)Job Responsibilities:Customer serviceRepairsTrouble shooting and resolutionInstallationsJob Requirements:Minimum National Diploma or Degree in Information Technology preferred.Good interpersonal skills;Cloud Computing concepts such as Office 365 AdministrationAbility to work with little supervision at timesKnowledge of hardware components and hardware troubleshooting proceduresProven 3+ years of IT helpdesk support experience with excellent customer service skills at both first and second level support;Experience with anti-virus, anti-spyware, and anti-spam applications;Excellent written and verbal communication skills;Knowledge and ability to troubleshoot network services and protocols (TCP/IP, DNS, DHCP, etc.);and networkingAbility to critically analyse a symptom, diagnose a fault, plan and take appropriate action on equipment including, PCs, printers,Good time management skills;Knowledge of Microsoft server and desktop operating systems.Active Directory AdministrationJob Details:Company:Commission for Conciliation Mediation and Arbitration – CCMAVacancy Type:Full TimeJob Location:PretoriaApplication Deadline: N/A(ads2)Apply Hereinstantcareers.net#J-18808-Ljbffr