Job Description To manage and support the key accounts team Drive an Increase in average balance of specific portfolio of assets as defined in the Financial Performance Report of the business Drive an increase in average balance of specific portfolio of liabilities (e.g. Call reports, 32 Day Deposits, Fixed Deposits) as defined in the Financial Performance Report of the Business Manage costs / expenses within approved budget to achieve cost efficiencies Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions Build and maintain strategic relationships with internal and external parties to support the sales strategy Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders Manage existing clients and grow portfolio through making contact and generating leads Provide sales support efficiencies and services in order to ensure retention of clients Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information Comply with governance in terms of legislative and audit requirements Enter all Qualified leads into the sales pipeline and maintain on a daily basis Track, control and influence sales activities with the specific aim to increase sales efficiencies Develop materials and documentation including minimum standards, templates, guidelines, FAQ’s and processes Develop a deep understanding of the technical trends, market, competition and trends in the market. Research and identify new entrants in the relevant industries (mobile, payments, finance etc). Assess opportunities and threats from these entrants Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data Manage own development to increase own competencies Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies Job Details Application Closing Date 05/06/24 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce Yourself Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ . About Us Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people’s lives, in an authentic, profound and sustainable way. #J-18808-Ljbffr