KEY RESPONSIBILITIES: · Design and plan WFM systems o Understand the WFM blueprint and configure the system according to the customer’s requirements o Design new business and system processes o Define and guide customer on business processes and policies o Create Technical and Functional design documents o Configure the customer’s rules within the setup of the system o Facilitate the population of the blueprint with mid-market clients o Consult with and advise customers on best practice, industry standards and legislation compliance o Solution craft complex requirements o Scope and document advanced custom reporting requirements o Engage with IT regarding any security related requirements · Integrate WFM system with customers systems o Identify which systems the WFM system needs to be integrated with from the blueprint o Liaise directly with customer’s 3rd party vendors (e.g., payroll system, master data and HR) where necessary to for effective integration o Build interface based on blueprint o Test end to end integration success · Implement WFM system for customers o Configure the system according to the blueprint o Facilitate user acceptance testing with clients o Deploy the WFM system · Conduct Training for WFM customers o Develop training material and slide decks o Conduct end user training with client’s end users and super users o Continually develop own skills to improve training methods and product knowledge o Keep skills updated by attending regular training on the UKG training portal o Hand Hold end users and day to day operation teething problems · Project Closure and debrief o Participate and contribute to project post-mortem meetings · Provide after sales support o Provide end to end system support to clients (on-site and remote) o Attend to assigned service calls promptly for optimum resolution o Use the UKG global support system to log and resolve complex product issues o Provide Help Desk support o Provide root cause analysis upon customer’s request Educational Qualifications: Essential Matric UKG Certification Advantageous Tertiary IT qualification (Certificate / Diploma / Degree) HR qualification (Certificate / Diploma / Degree) Microsoft certifications Experience in 3-tier web-based technology and Java SQL Reporting and Integration are an added advantage Experience · At least 3 - 5 years’ experience in system integration and networking · PC application software experience (MS Office Suite) · Time and Labour management system experience · Extensive experience implementing or supporting enterprise software applications and hardware used in web environments · Preparing functional and technical solution design documents and “Configuring” and delivering the solution to the customer · Experience with requirement gathering solution design and implementation · Prior experience in supporting functional testing, integration testing and UAT · Microsoft operating systems and SQL database systems experience Job Type: Full-time Application Deadline: 2024/04/06 #J-18808-Ljbffr