About the job National Key Account Manager Reporting to: Head Sales and Operations Job Purpose: To devise and drive strategies for driving sales growth across the Retail business, including identifying new business opportunities and managing customer relationships and objectives in order to contribute to the achievement and delivery of strategic organisational objectives. This includes leading and directing the Retail Key Accounts Team and acting as a key contact for large retail customer accounts i.e. Required Learning Minimum 10 years' experience in an FMCG / Retail / Trade Marketing/ Operations environment with a proven track record of key account management at a senior level. Strong relationships with key customers and stakeholders, especially large At least 3 years managing teams. Solid exposure within healthcare, personal care and/or home care is Key Job Outputs: Customer engagement and management Actively build, maintain and grow strong relationships with Customers and relevant departments and internal stakeholders to encourage sales and Ensure comprehensive understanding of customer strategic objectives through interaction with relevant stakeholders. Engage NKAMS with regards to customer plans and interrogate previous plans and performance against agreed plans, ensuring comprehensive understanding and alignment to customer strategic objectives Attend regular meetings to update management, review plans and optimise processes including third parties Manage effective flow of information. New Business Development Negotiating price increases, trading terms and product deals with customers and ensuring successful implementation and profitability/return on investment. Source new business opportunities in line with operational capabilities. Grow current business and manage cross selling opportunities. Be aware and have a sound understanding of competitor analysis and distribution. Achievement of profitability, sustainability and financial targets Compile forecasts and budgets and present to the Sales Head for sign-off. Implement, monitor and manage budgets, providing regular reports the Sales Head. Timeously identify variances in budgets and formulate action plans to address based on history of accounts. Implementation and optimisation of business strategies and plans Regularly analyse relevant data and conduct gap analyses to determine delivery of strategies and plans. Act as interface between customer needs, retail KAM needs and Operations, ensuring effective communication at all times. Develop and implement measures to address problems/gaps. Ensure continual focus on improved delivery/customer relationships. Ensure compliance of the Retail KAM team to instituted processes and procedures. Leadership and team management Through effective inspirational and practical leadership, facilitate the creation of accountable, full-service teams who understand and strive to meet the needs of all customers, customer and group objectives. Create and encourage a high-performance culture focusing on delivery of objectives. Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management, such as: Performance Management On-the-job training, coaching&mentoring. #J-18808-Ljbffr