These jobs were popular with other job seekers 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 A dynamic partner to the Food and Beverage industry is looking for a Sales Support to join their team. We are searching for a candidate that understands exactly what it means to provideexcellent customer service. The successful candidate must possess strong verbal as well as written communication skills anddisplay a professional image of the company.  Duties & ResponsibilitiesManage and oversee the daily operations of the call centerdepartment.Develop strategies to increase sales and meet or exceedsales targets, of this department.Monitor and evaluate call center performance, ensuring highquality customer service andadherence to company policies and procedures.Train, coach, and motivate call center staff to achieveindividual and team goals.Conduct performance evaluations and provide feedback forimprovement.Collaborate with other departments to ensure smoothoperations and customer satisfaction.Stay updated on industry trends, best practices, andtechnology advancements.Assisting the reps with queries re: orders.Pulling Sales Support Report for agent’s commissionSupporting with sales events / functions and supplier studioevents when necessaryLine report for Sales Support department and all relatedresponsibilities connected to this.Delegating tasks between the Sales Support agentsTraining new sales support agentsOverseeing and assisting sales support in managing queriesand complaintsMaking sure all orders are placed on time before deliverycut off times.Ensuring that procedures are followed to ensure thedepartment runs smoothly.Managing the credit application forms tracker and feedbackbetween the Sales and AccountsdepartmentAllocating incoming leads / potential clientsEnsuring that the Sales Support Call Cycle is kept up to date.Managing the rep stock room and ensuring there is stock available.Trip Sheet rep split and distribution.Desired Experience & QualificationProven experience as a Call Center Manager or similar rolein a sales environmentPrior Pastel, call center software system and/or Microsoftoffice acumenStrong leadership skills with the ability to motivate andinspire a team.Excellent communication and interpersonal skillsAbility to analyse data, identify trends, and makedata-driven decisions.Strong negotiation skills to drive sales performance.Ability to work in a fast-paced environment and handlemultiple priorities.Package & RemunerationShould you not receive a response within 14 days, please consider your application as unsuccessful.These jobs were popular with other job seekers 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193#J-18808-Ljbffr