Job category: Others: IT and Telecommunication Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction TRACKER requires the services of a Technical Support Analyst in our Technical support Department. The incumbent will be responsible for User Acceptance Testing and ensuring the effective configuration and control. KEY DUTIES AND RESPONSIBILITES: · Applying configuration control to all products within the business IE: ATP/UAT/CAB/Manuals/Memo`s. · Ensuring all products meet physical and functional requirements. · Ensuring all system changes are identified, controlled, tested and recorded prior to release. · Establishing standards to be implemented within the business. · Drive the effective handover between CAB Handover and UAT/Training as per the agreed procedures. · Mapping of new processes and drafting of new documentation. · Statistical reporting on product performance. · Evaluate and asses current processes and develop solutions to assist with problem areas. · Communicate actively and effectively with stakeholders/clients/business. · 3 years Super User experience · 1 year Software testing skills and knowledge · IT Background industry experience (advantageous) · Computer literate · Problem solving attributes · High attention to detail Do you require assistance with the registration or application process ? Click the button below to visit our FAQ/Support page and ask for help. #J-18808-Ljbffr