Head of It - Johannesburg, South Africa - Believe Resourcing DescriptionOUR CLIENT:A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology.Job description:The position is based in Johannesburg, South Africa, working with international Clients and employees across all levels within the organization.Duties and Responsibilities:Oversee global IT operations, drive improvement of end user satisfaction with IT systems and servicesCreate longterm operating strategy for the IT Operations Department identify, develop, implement ICT frameworks, standards, policies, procedures/ best practicesPlan annual IT budgets, control approved budgets, reporting expendituresManage internal/external audits PCI-DSS, ISO27001, ISO9001, SOCReport IT operational performance, identify, implement, monitor mitigating actionsManage external service providers to contractual agreementsUnderstand client technical solutions and provide infrastructure and architectural inputLead Service Desk, System Support, Information Security, Development departments globally to the company's Core ValuesRequirements:810 years in a fastpaced technology BPO5 years leadingRespected as a leader and a technologistEvidence of innovative thinking and experience of thinking outside the box and problemEvidence where this individual took challenges headon and played a key role in leadingPassionate about technology and will automatically see problems as#J-18808-Ljbffr