Main Responsibilities: Fully understand the service KOCHO has been engaged to deliver in line with ITIL Framework. Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issues. Provide a single point of contact for end users support usin About the company Join Kocho on a journey of secure cloud transformation. Discover award-winning identity and security solutions from a Microsoft gold partner. #J-18808-Ljbffr