CUSTOMER SERVICE AGENT : GERMAN SPEAKING Full-time WNS Global Services manages and operates business processes for leading global organizations. The organization custom-designs, implements and operates over 400 processes, many of them end-to-end, working as an extension of the client’s enterprise. WNS has comprehensive industry-based business units focusing on different work streams. Responsibilities: Provide a reliable and trustworthy customer service Identify and understand customer needs to consistently provide a high-quality service. Follow clear instructions and guidelines to investigate, resolve, and process high volume customer enquiries in a timely and effective manner. Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner. Provide accurate information on products and services to clients to ensure consistency across the organization. Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty. Operate customer-related information systems to maintain and secure records. Contribute to the success of the team and the business by achieving personal targets. Adhere to the company and department standards, policies, and procedures. Minimum Requirements: Minimum of 6-12 months customer service experience Minimum of 6 – 12 months call centre experience Required Skills: Proficient in MS Word, Email and good typing speed Neutral accent with excellent verbal and written skills in Dutch and English #J-18808-Ljbffr