Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Product Manager: Digital Client Engagements We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: 1. To see what life at Capitec is all about and complete a short assessment, please click here! 2. Once you have completed the above finalize your application by clicking apply below. We're a bank, but we're more than that too. At Capitec, we offer our best by being a CEO in every situation - we always put the Client first, act with Energy and take Ownership. Picture yourself in the heart of a dynamic, complex digital landscape where you can harness the power of your experience to make a real impact by spearheading digital engagement innovations. The ideal candidate will join the Capitec Business Client Experience Delivery division which is accountable for enabling the bank’s vision of becoming the world's best digitally-led, data-driven, scalable, relationship-based bank by removing friction and offering clients self-service financial solutions. Join Us in Becoming the Best Bank in the World We appoint people for their potential and continuously look for talented, driven individuals to help us innovate and evolve the banking industry. If you are looking for a rewarding role, in an exciting fast paced environment, affording you great exposure to senior leadership across the organization where you will be required to orchestrate relationships with various stakeholders who will be building the required technology - you should apply today! Purpose Statement As the Product Manager, you will support the Product Head in delivering a relevant and fit-for-purpose product that will enable meaningful digital client engagements with prospect and existing Small Medium Enterprise clients. You will direct the build and the development of the product throughout its life cycle by partnering and collaborating with Feature Teams. The journey of strategy, innovation and expertise in leveraging client data, AI and engagement platforms will redefine digital experiences and client optimisation in the Business Banking landscape. Additionally, the successful candidate should have an in-depth understanding of various B2B digital engagements and corresponding platforms to facilitate all engagements; furthermore, shaping the B2B digital future by drivinginnovation, delivering exceptional experiences and setting us apart. The Product Manager therefore needs to understand engagement platforms and technologies and identify a suitable partner internally or externally to execute on these engagements. ResponsibilitiesProduct Vision and StrategyAlign product vision and strategy with business goals, monitoring performance metrics and market trendsDevelop and execute a B2B digital engagement strategy aligned with business objectivesConduct market research and competitor analysis to identify opportunitiesCollaborate with teams to define product vision, roadmap, and prioritiesMarket Research and AnalysisStay informed about SME client needs and industry changes.Conduct competitive analyses to identify opportunities.Leverage Client Data and AI:Explore innovative ways to enhance client satisfaction.Platform Evaluation and Partner SelectionAssess engagement platforms and technologies to meet business requirementsEvaluate potential partners for collaboration and integrationConduct vendor assessments, negotiate contracts, and establish partnershipsPrioritise seamless integration, scalability, data security, and complianceUtilise robust analytics for informed decision-makingLead vendor onboarding, aligning with organisational standardsDevelop and manage statements of work (SOW) and service level agreements (SLA)Oversee costing, budgeting, and financial forecastingManage vendor relationships, communication, and issue resolutionMonitor vendor compliance, performance, and conduct periodic reviewsIdentify key touchpoints and moments of interactionImplement innovative engagement strategies leveraging chatbots, virtual assistants, and AIOptimise user experience and engagement metrics through iterationCross-Functional CollaborationCollaborate with teams to align digital engagement initiatives with business objectivesFacilitate communication and collaboration between stakeholdersAct as a liaison between technical and non-technical teamsOversee Product Development LifecycleDirect product development from inception to launchPrioritise efforts with cross-functional teamsPerformance Monitoring and OptimisationDefine KPIs and metrics for digital engagement initiativesMonitor performance analytics, gather feedback, and conduct user testingImplement iterative improvements based on data-driven insights and user feedbackTechnology, Compliance, and Risk ManagementEnsure technology choices are resilient, secure, and supportableEnsure compliance with regulatory requirements and data privacy standardsMitigate risks associated with digital interactions and security vulnerabilitiesEducation (Minimum)Bachelor's DegreeEducation (Ideal or Preferred)Knowledge and ExperienceMinimum:Experience:At least 5 years’ management experience; senior level product development or product manager/owner 5+ years’ experience managing, developing and delivering a product previously.Working at tactical and operational levels and providing input into product strategy and business planning.Integrating business and technical product segments to achieve objectives, delivery and targets. Career experience to include some time in one or more technical roles.Communicating with technical and non-technical stakeholders across multiple business units. Authoring of documents relating to product life cycle including business plans, product roadmap, business cases and requirements and functional specifications.Scoping/running usability studies and/or customer research.Using data and metrics to test theories, confirm assumptions, and measure successClient development and validating products through customer feedback.Aligning operational initiatives and/or projects to corporate strategies and objectivesAchieving goals and objectives through cross functional teams.Managing and working with remote / hybrid teams.Leading and managing multi-functional teams to deliverKnowledge:Financial acumen sufficient for budget managementTranslation of product strategies into tactical and operational planningSystems thinking; able to take a ‘big picture’ view, assess, recommend logical, sound decisions and influence others to achieve objectives.Relevant product expertise and process know-howAgile product ownership and methodologyDomain specific knowledge, business insight, understanding of product technology, technical dependenciesPeople management principles and techniquesStakeholder management principles and practicesData-driven approach; analytical and quantitative skills.Technologically literate and able to adapt to new technologiesIdeal:Experience:Product development experience in the product domain at management levelWorking with Agile product ownership and methodologyOf translating and enabling business strategies and objectives into business benefitsInitiation and implementation of innovative conceptsKnowledge:In-depth knowledge and understanding of banking (i.e. productivity, profit, efficiency, processes and procedures and client service)SkillsAnalytical SkillsAttention to DetailCommercial Thinking SkillsCommunications SkillsInterpersonal & Relationship management SkillsAdditional InformationClear criminal and credit record Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals. Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06#J-18808-Ljbffr