Loyalty Beneficiary&CSI Manager (Customer team) :Marketing 5 days ago Be among the first 25 applicants Direct message the job poster from Woolworths Formulate and drive an integrated Corporate Social Investment (CSI) and Beneficiary Management strategy that contributes to the success of the loyalty programme, aligned to the Woolworths CSI strategy and achievement of broader business outcomes. Key Responsibilities: Lead the development and implementation of the CSI and Beneficiary management strategy for loyalty, providing thought leadership and aligning closely with the Woolworths CSI strategy and initiatives. Ensure alignment with the beneficiary funding model strategy to deliver maximum benefits for beneficiaries and communities, whilst balancing operational costs. Promote best practice and continuous focus on optimising processes and supporting systems to enable excellent beneficiary service and experiences. Proactively monitor trends and take accountability for data management and compliance with corporate and legislative governance requirements (e.g., Broad-Based Black Economic Empowerment (BBBEE), Protection of Personal Information Act (POPIA), etc.). Actively engage with the relevant senior leadership teams and external stakeholders to garner support for the loyalty programme and ensure awareness and understanding of key CSI and Beneficiary initiatives and the impact on relevant loyalty programme and business outcomes. Raise awareness at the relevant business forums of any pending reputational or financial risks posed by beneficiary-related issues and concerns, along with proposed mitigation strategies / actions. Encourage team collaboration with other relevant teams to deal with beneficiary-related queries and issues for quick and effective resolution; and equip beneficiaries with the relevant materials to drive customer engagement. Leverage relevant data insights to drive functional, customer and business strategies and decision-making. Ensure the loyalty CSI projects, budgets and relationships are effectively governed and managed with positive impacts in communities ensuring sustainable outcomes. Represent the loyalty programme as an ambassador to share the sustainable impact of the loyalty CSI projects (e.g., Speaking at events, etc.). Job Requirements A four-year degree or other relevant qualification in Humanities / Social Sciences / Development Economics or related field . Minimum of 10 years of experience in the Corporate Social Investment industry, including leadership experience. Public Relations experience is preferred. Thorough knowledge and application of the rules and regulations governing Public Benefit Organisations, BBBEE, etc. is preferred. Proven expertise in managing relationships, networks, and teams that include a diverse group of people representative of the public and private sectors, community-based organisations, non-profits, and civic leaders, as well as loyalty programme beneficiaries. Office-based role with frequent local travel, as required. Business&Financial Acumen: Strong business and financial management skills to manage CSI budgets and beneficiary funding model. Strategic&Ethical Leadership: Demonstrated ability to lead the development of strategies and the implementation through a team; with strong adherence to ethical leadership principles and commitment to corporate social responsibility. Stakeholder Engagement, Alignment and Advocacy: Ability to engage effectively with senior stakeholders; competent in fostering alignment with leaders to achieve shared goals through skilled advocacy. Public Relations (PR): Proficient in strategically positioning the Corporate Social Investment (CSI) and Beneficiary Management initiatives to foster positive public relations, enhancing the organisation's reputation, and aligning initiatives with broader strategic goals. Relationship Management: Strong relationship management skills to foster positive connections with beneficiaries, communities, internal teams, and external partners. Communication and Conflict Resolution: Possesses excellent communication skills (both verbal and written), along with facilitation, presentation, and conflict resolution abilities. Data-Driven Decision-Making: Skilled at analysing data, extracting meaningful insights, and applying them strategically to achieve organisational and functional goals. Risk Management: Proficient in proactive identification of reputational and financial risks and development of mitigation strategies. Team Support and Performance Management: Ensure team are optimally enabled to deliver to strategy. “ As a proud South African brand, Woolworths is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.” Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management, Marketing, and Sales Industries Retail and Financial Services Referrals increase your chances of interviewing at Woolworths by 2x Get notified about new Sales Manager jobs in Cape Town, Western Cape, South Africa . 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