·Manage multiple accounts; develop positive working relationships with all customer touch points ·Drive client retention, renewals, new sales, upsells and client satisfaction ·Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight ·Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth. ·Build relationships with decision makers, business contacts, and influencers. ·Accurate forecasting of the week, month, quarter, and FY, leveraging Zoho and its capabilities ·Develop and expand relationships with customers and OEM’s ·Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry. ·Effectively working with other Makwa internal organizations to drive customer requirements needed to achieve business outcomes. ·Growth of the assigned accounts and delivery of revenue and GP in line with agreed targets ·Formulate and capture opportunities into individual client strategies to maximize efforts to secure maximum wallet spend within allocated accounts. Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues Qualifications and experience: 3-year Degree/Diploma (NQF 6) preferably in Commercial or related studies. 8 years’ experience in the same or similar role with re-seller experience. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Sales and Business Development Industries IT Services and IT Consulting Referrals increase your chances of interviewing at MakwaIT by 2x Get notified about new Senior Account Manager jobs in Johannesburg Metropolitan Area . Johannesburg, Gauteng, South Africa 3 days ago National Key Account Manager - Beverage Industry Johannesburg, Gauteng, South Africa 1 week ago Randburg, Gauteng, South Africa 1 week ago Johannesburg, Gauteng, South Africa 1 day ago City of Johannesburg, Gauteng, South Africa 1 day ago Johannesburg, Gauteng, South Africa 1 week ago Johannesburg, Gauteng, South Africa 1 week ago City of Johannesburg, Gauteng, South Africa 1 week ago Johannesburg, Gauteng, South Africa 1 week ago Business Leader&Senior Key Account Manager Johannesburg Metropolitan Area 9 hours ago Johannesburg, Gauteng, South Africa 3 days ago Johannesburg, Gauteng, South Africa 1 week ago Johannesburg, Gauteng, South Africa 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr