Cape Town City Centre: It Helpdesk Technician – Cpt HELPDESK TECHNICIAN JOB DESCRITPION: The Helpdesk technician is the first contact with the user, in charge of diagnosing and providing technical assistance for computer systems, software, and hardware. Help Desk technician responsibilities also include supporting application integrations and diagnosing common user issues. EXCLUDING MANDATORY REQUIREMENTS At least 2 years of proven experience in a similar position Basic knowledge of networking, Windows 10 and Office tools. Any telecommunications systems advantageous Ability and willingness to work a flexible schedule including weekdays, Saturdays, Sundays and occasional holidays. Working shifts Experience in assembly, diagnosis, and repair of computers Proven reference of previous job Native English Excellent verbal and written communication skills DESIRABLE REQUIREMENTS, NOT EXCLUSIVE Diploma in Electronic Engineering, Computer Systems, Telecommunications, or related careers. Certification type “Associated”, e.g. CompTIA A, N, CCNA, JNCIA-Junos or HCNA RESPONSABILITIES – Analyze, troubleshoot, and diagnose user hardware and software problems – Respond to queries by phone, email, in person or by remote access. – Actively monitor all aspects of the network – Install and configure computer systems and applications within the company. – Respond to user inquiries about the company`s technological tools. – Assist the department in creating documentation related to problem resolution – Act as the initial point of contact for users` computer-related incidents or requests – Manage daily work routines of the IT department – Follow up incidents until they are closed – Escalate with Level 2 if necessary – Comply with the SLAs agreed by the IT department REQUIRED COMPETENCES Critical thinking ability Ability to work independently without supervision. Ability to prioritize and manage multiple issues simultaneously and efficiently. Team player attitude Capacity to work under pressure. Ability to solve problems. Initiative and proactivity Excellent accuracy and attention to detail Able to accept constructive criticism and feedback from users about their experience in IT services. It Helpdesk Technician – Cpt position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2024-06-01 in the It Computing Software category Click Go Apply to apply online! You might also like to look at the available jobs in the same area. Select one of the buttons below to browse for more available jobs. Apply directly for this position Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully. We will list jobs at the bottom of each job, so feel free to scroll down and continue your search. We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal. Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from. Degree or Diploma in Computer Science or IT or an equivalent certification in the relevant field. Minimum of 2 years experience as a Help Desk Technician or other customer support role within the mining industry. Tech savvy with working knowledge of office Matric and Diploma or Degree in Information Technology or related field A+, N+ or related.Hands-on experience with Windows 7, Windows 10, Windows Server 2008, Windows Server 2012.Active Directory, Exchange 2019 online and on-prem.User account creation for REQUIRED LEARNING Grade 12 Computer Literate Microsoft Outlook/Word/Excel (Essential) A or equivalent job experience would be advantageous. N or equivalent job experience would be advantageous. General understanding of network infrastructure and firewalls Provide 24x7 support and maintenance Microsoft Servers environment: Initially nightshift: 10pm-5am Fault Resolution and Troubleshooting and provide support&technical advice to clients Implement and/or coordinate system updates and replacement of `old` ve Provide 24x7 support and maintenance Microsoft Servers environment: Initially nightshift: 10pm-5am Fault Resolution and Troubleshooting and provide support&technical advice to clients Implement and/or coordinate system updates and replacement of `old Midrand IT Systems and Helpdesk Manager 30000 Our client in the Telecoms Industry is looking to hire an IT Systems and Helpdesk Manager.Duties&KnowledgeRole• System infrastructure support• SQL database support• Reporting to customers and Pretoria Permanent R20 000 - R23 000 p.m IT Helpdesk Support Location: PretoriaSalary: R20 000 - R23 000 p.mResponsibilities:Hardware and Software Support • Install and Implement new servers, Linux and Windows• Fully configuration of the follow HELPDESK TECHNICIAN JOB DESCRITPION: The Helpdesk technician is the first contact with the user, in charge of diagnosing and providing technical assistance for computer systems, software, and hardware. Help Desk technician responsibilities also include sup IT&Infrastructure The IT Support TechnicianReports to the IT&Infrastructure Manager. The IT Support Technician fulfils a key role in the team, providing call/incident management, IT support, control, and tracking of information technology (IT) IT Helpdesk Support Support operations and other support services with helpdesk request Attend to tickets logged in a timeous and efficient manner Raise any deviations with the Head of ITEnsure employees are adhering to IT protocols It Helpdesk Support pos REQUIRED LEARNING Grade 12 Computer Literate Microsoft Outlook/Word/Excel (Essential) A+ or equivalent job experience would be advantageous. N+ or equivalent job experience would be advantageous. General understanding of network infrastructure and firewall The purpose is to play a pivotal role in supporting and guiding our clients Members through their business journey for the Members to get a clear understanding of our client``s business and the challenges/incentives/goals. The helpdesk consultants assist M Minimum requirements: Basic Network (file sharing; network permission) Basic IT Support technical (diagnose OS errors identify and understand, but not ness. Fix this will need to be delicated to client IT) Basic SQL knowledge: how run queries, navigate and Intern: HR Administrator An exciting opportunity for a people’s person who wants to experience the dynamic world of Human Resources. 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