Job Description Solve IT user queries and problems and provide high level support on complex problem resolution and advise on new established systems train users Increase operational efficiency and suggest solutions to enhance cost effectiveness Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective Responsible for the timely and effective response of IT Help Desk user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses Provision of an efficient IT administration service through careful and timeous planning, IT reporting and updating of all related IT information in the Help Desk Area Comply, understand and implement all steps within IT development and meet governance in terms of legislative, software license requirements and audit requirements Solve IT Help Desk user queries and problems Provide high level support on complex problem resolution Job Details Application Closing Date 06/06/24 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. #J-18808-Ljbffr