Operational Manager/ Supervisor Introduction The position of an Operational Manager/Supervisor has become vacant at the Bethlehem Branch – Free State. The overall purpose of the position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are always efficiently and professionally met (as per the SLA). To ensure the posting of Security Officers and ensure that all operations are managed timeously and effective. Minimum Requirements Grade 12 (Matric) Certificate of equivalent. PSIRA Grade A/B registered and accredited. No Criminal Record or any pending cases. Valid driver’s license with own reliable transport. Minimum 2 - 5 years’ Site Supervisory Experience. Staff Management experience essential. Computer literacy. Clear Criminal Record. Must be physically fit and in good health. Must reside in the Bethlehem area or willing to relocate on own cost. Key Performance Areas: (not totally inclusive): Maintaining good relations between Fidelity Security Services and clients regarding security services rendered. Daily feedback and liaison with Fidelity Security Services Management and Clients. Compiling, distribution, and communication on daily, weekly, and monthly reports. Compiling, distribution and communication on all Incident, Accident, and Investigation reports. Obtaining of statements of all investigations. Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift. Ensuring that all Security Officers meet the contractual requirements as stipulated by the client. Constantly evaluating the service levels provided and making recommendations to the clients regarding the improvement of services. Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals. Auditing and verifying the access registers on a daily basis and generating exception reports. Core Competencies: Good communication skills both verbal and written Strong planning, organizational, administration skills is required. Good interpersonal and client liaison skills are required. Experience in investigation techniques and report writing. Willing and able to work extended/flexi hours if and when required. Ability to work under pressure and without supervision. Analytical, Critical Thinking&Planning skills Leadership&Self Development Goal Setting&Organisational skills Driving&Managing change Driven for results Interpersonal skills Communication direction&skills Development of others Customer focus Teamwork We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. #J-18808-Ljbffr