Onsite Randburg based permanent role Educational Qualifications: Matric National Diploma or relevant B Degree. Management Development Program Professional Qualifications: ITIL Operations MCSE or relevant technical equivalent qualification Project Management Certification TOGAF certification ITIL Service Design Certified Cloud Architect Business Analyst RHEL and SUSE Linux - strong knowledge or certification Virtualization (VMware, Hyper-V) strong knowledge HCI strong knowledge of a Hyper Converged Infrastructure such as VxRail Citrix strong knowledge about VDI Monitoring Solutions good understanding of monitoring solutions Strong knowledge of AD/ADFS, M365&Exchange SCCM and Patch Management Requirements More than 7 years as Service Delivery or Operations Manager for an enterprise environment. Experience in service design and implementation. Experience in developing and implementing service standards: service definitions, policies, and procedures, and technical. Proven capability in leading the crafting of responses to address requirements (i.e. RFP's); Solution Writeups, Technical Response and calculation of effort and cost. Experience as a senior technical resource, specialist, or architect. Experience as a technical team lead. Staff, People and Strategic Management +- 20 staff in team ITIL Operations DUTIES Service Development : Design, implement, and enhance services. Continuous Improvement : Standardize, optimize, and automate processes. Trusted Advisor : Demonstrate deep business and technology understanding. Best Practices : Adhere to agreed guidelines and best practices. SLA Management : Monitor and manage service levels to meet SLA targets. Contract Alignment : Ensure services match contracted scope. Resource Management : Oversee staff and third-party providers. Resource Planning : Identify and allocate necessary resources. Client Reporting : Prepare and deliver agreed reports and dashboards. Escalation Handling : Act as the main contact for escalations. Issue Resolution : Address customer queries and complaints promptly. Team Building : Create and optimize high-performance teams. Staff Development : Coach and develop staff potential. Governance Compliance : Implement governance structures per policies. Accurate Billing : Ensure timely and accurate billing. Documentation Management : Maintain and secure customer documentation. Strategic Input : Contribute to IT strategy and roadmap. Service Improvement : Identify and implement improvement strategies. Collaboration : Work with internal and external partners. Revenue Opportunities : Identify and communicate potential revenue opportunities. Internal process management Internal and external effective communication Important: A clear criminal record is required. NB: By applying for this role, you consent to be added to the iSanqa database and to receive updates until you unsubscribe. Also note, that if you have not received a response from us within 2 weeks, your application was unsuccessful. #isanqa #isanqajobs #itjobs #jobsgauteng #itjobgauteng #ITILjobs #itoperationsmanager #itoperations #J-18808-Ljbffr