About the Role - Salary: R60 000-R80 000PM CTC This position plays a crucial role in driving digital transformation initiatives, leveraging innovative solutions to enhance customer experiences and operational efficiency. Essential Functions Responsible for Diagnostic to Solution Proposal creation for Digital projects Generate ideas for building ‘game-changing’ capabilities by scanning the market/competition and internal operations Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset Build relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverables Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition Create best in class products by integrating firm’s product footprint and investments – automation, process simulation, re-engineering, domain expertise, analytics etc Responsible for maintaining the Governance and reporting on projects to Business units, Leadership, clients Maintain awareness of new and emerging operating practices, technologies such as robotic automation, machine learning, mobility, artificial intelligence and dynamic analytics and the potential application on operations Managing client visits for prospects, existing clients with respect to transformation presentations Providing transformation solutions and roadmaps for new deals / pursuits Contribution of creation of showcase content, though leadership white papers, collaterals Primary Internal Interactions Business and Account Leadership Advanced Automation&Robotics Analytics Products and Platforms Quality&Process Excellence Operations SME’s&Supervisors RFX and deal team Client Management team Other enabling functions on need basis Primary External Interactions Existing and Prospect clients Technical Skills Strong domain knowledge in digital transformation Functional Domain experience in Contact center Experience with Process Diagnostics and Solutions development Good understanding of Digital Solutions: Analytics, Robotics, Process Improvement/Elimination/Lean Six Sigma background and project management Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook Proficient with MS-VISIO for flowcharting/process mapping software Experience of packaging and showcasing capabilities and solutions Education / Professional Requirements Preferred qualifications: Graduate with experience in digital transformation Experience with Lean Six Sigma is highly preferred Work Experience and Additional Requirements 10+ years of overall experience including 7+ years of project management experience with demonstrated success and financial results with similar experience Proven ability to drive a solution from start to finish (project management certifications are a plus) Experience in relevant domain will be given strong preference Experience of packaging and showcasing capabilities and solutions Willing to work in 24X7 environment Ability to travel as required domestically and / or internationally Key Performance Indicators Drive Digital projects and initiatives for value delivery Develop value and innovation strategy aligned to key clients’ strategic priorities Support in strategic priorities for driving value capture Collaborate with teams to strategize and execute value and innovation Build strong relationship with client stakeholders and internal stakeholders Value delivered (in $) for the organization and Clients Successful execution of Digital deliverables Resolve implementations - Identify and execute transformation project impacting client business outcomes Favorable client NPS / testimonials Build domain specific solutions and diagnostic toolkits Support in building best practice compendium on domain led solutions Support in developing capabilities for business development and solutioning for key prospects Application of diagnostic toolkits representing key business footprint Compelling solutioning from value delivery standpoint #J-18808-Ljbffr