German (B2-C1) Customer Service Specialist Remote – South Africa R20,000 CTC per month + Shift allowances About the Client: A leading South African provider of contact centre services, specialising in innovative customer support and sales solutions for global brands. They are running an exciting campaign for a global brand and are searching for German-speaking Customer Service Specialists to join their team on a seasonal contract, working remotely. Why Join Them? Remote working environment; Seasonal contract (October – February); Competitive salary based on language proficiency. Role&Responsibilities: Be the first point of contact for customer queries; Resolve queries and complaints in line with client directives; Provide service across telephone, social media, webchat, and email; Update customer records and keep them informed; Escalate sensitive issues where necessary; Ensure clear, concise communication without spelling errors; Identify and suggest improvements to broken processes; Use initiative to resolve operational issues and escalate as needed. Requirements: Proficiency in German (B2-C1 level); Proven experience in customer service (minimum six months to two years); Experience with CRM systems; Understanding of omnichannel practices; Ability to work in shifts (UK-based); Strong communication and interpersonal skills. #J-18808-Ljbffr