Key Responsible Areas- Recruit doctors in unrepresented areas- Assist with member and provider queries- Perform administrative dutiesTasksRecruit doctors in unrepresented areas- Process GP nominations- Contact and recruit doctors that is not on our NetworkAssist with member and provider queries- Attend to all incoming provider network calls- Confirm member benefits- Resolve radiology and pathology queries- Deal with queries via electronic channels (OTRS,Live Chat,Email)Perform administrative duties- Update and maintain provider’s information/ details on CRM- Update network list weekly- Maintain GP records- Conduct and submit periodic reportsEssential Qualifications- Matric or equivalentEssential Experience- Minimum 2 years call/ contact centre/ customer careDesirable Experience- Medical / insurance background experience- Claims administration experience/ Primary Health-care administrationOther requirements- Afrikaans advantageousKnowledge and Skills- Problem solving skills- Excellent verbal and written communication skills- Computer literacy: MS word, Excel and Outlook- Excellent interpersonal skills- Excellent organizational skillsAttributes- Enthusiastic- Innovative- Energetic- Customer orientated- Results -orientated- Ability to work in a team or individually- Honest, Hardworking and HumbleMaintain GP provider network data on CRM and retain GP services#J-18808-Ljbffr