Key Responsibilities: Proactively engage with customers via outbound calls. Understand each customer's unique context and tailor discussions to address their specific needs and concerns. Utilize a consultative sales approach to educate customers on the benefits of the company, addressing any questions or uncertainties they may have. Maintain a strong focus on converting customers to the next stage in the loan application process while providing a positive and memorable customer experience. Collaborate with internal teams to ensure seamless communication and support throughout the customer journey. Keep detailed records of customer interactions and update relevant systems with accurate information. Requirements: 3+ years experience in a Sales Contact Centre environment (preferably in the financial service and banking industry) Excellent communication verbal and written. Proficiency in CRM software and other relevant tools is a plus. Grade 12 required. #J-18808-Ljbffr