Details Closing Date 2024/06/11 Reference Number MOT240604-8 Job Title Service/Workshop Manager Kia South Africa (Pty) Ltd - Brackenfell Branch/Department Kia Brackenfell Job Type Classification Permanent Location - Town / City Brackenfell Location - Province/Area Western Cape Location - Country South Africa Job Description To plan, manage and monitor the implementation of all vehicle servicing activities and processes in order to continuously enhance service delivery and maximise profits. Specific Role Responsibilities Process and Governance:Manage operational risk and risk mitigation initiatives.Implement and manage endtoend processes. Define standard operating procedures (SOP's). Monitor and report on progress against operational plan and make adjustment where required. Resolve problems with the necessary discretion and guidelines. Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.Contribute to the development of the appropriate strategy and set target within area of accountability. **Develop, manage and ensure the effective implementation of service level agreements with stakeholders in alignment with policies, procedures and applicable brand specifications requirements.Apply product knowledge, techniques and related processes to manage the team`s tasks, quality and time frames.Apply and utilise systems, resources and products in a manner that contributes to efficient and effective service delivery and optimised quality of services rendered per product brand.FinancePlan and manage financial activities in line with approved policies, processes and procedures. Manage, monitor and report on budget variances and provide solutions. Prioritise resource allocation in order to minimise and reduce wastage as well as minimising expenditure.Client/CustomerDeliver a service that creates a culture that exceeds customers' expectations in all aspects of the business.Plan, manage and monitor processes to ensure customer service excellence.Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery.Continuously monitor actual process turnaround times and quality standards and resolve issues efficiently to enhance effective client service delivery.PeopleImplement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensurean optimal working environment. Monitor and positively influence and manage change, and offer operational support where required Qualifications and Experience 3- 5 years experience in the Parts and Aftersales automotive environment in a managerial role.Leadership Management certification.Experience in both dealership and OEM environmentsTrade and Occupational Qualifications will be an added advantageWorkshop and Parts experience (essential) A valid South African driver's license Skills and Personal Attributes Behavioural Competencies:Change LeadershipAnalytical ThinkingImprovement orientationDevelopment orientationEmpowering peopleProcess OptimisationEmbracing diversity and sensitivityEnabling team successRelationship buildingCommercial thinking Driving resultsAuthentic approachOpenness to changeRemaining composedImpactful leadershipTechnical Competencies:CommunicationComputer LiteracyConflict ManagementManage personal work priorities and professional development Technical LearningBusiness and Operations Management Functional Policies and ProceduresOrganisation Governance, Ethics and Values Managerial Competence Operations Risk ManagementPlanning and BudgetingPlanning, Management and Measurement Policy Implementation Query Resolution Service DeliveryTrust and integrity  Policy We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals. As part of our recruitment process, we will screen applicants against the Financial Intelligence Centre requirements, where appropriate, and where relevant to the inherent job requirements. If you have not received an invitation to attend an interview within 2 weeks of the application closing date, please consider your application unsuccessful. Cancel Request to Remove Personal Information? Terms & Conditions Incomplete Profile You need a complete profile before you can make applications. Would you like to complete your profile now? Incomplete Applications You have incomplete applications, view the application to complete Apply Nothing yet! 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