Leading telecommunications company based in Somerset West has a vacancy for a Service Delivery Consultant to effectively execute tasks related to coordinating and managing the implementations and support of network and servicesDuties:Monitoring and managing the requests for the delivery verticalConsistent co-ordination and scheduling of the worksManage the expectation and aligning customer requirements with delivery statusCoordinate the service delivery of clients and ensure that customer requirements are metEngage with cross-functional teams ensuring that service delivery is on timeEngage with customers, ensuring feedback is given timeouslyManage the Customer to Billing Process with focus on revenue, delivery count and meeting customer required datesEngage with the Sales for Request for Proposal responsesEnsure that systems and records are validated, updated and that Turn-around timeframes are adhered toAggregate measurement of all deliveries under management against standard Turn Around Times, excluding customer delaysCoordinate with Project delivery to ensure allocation of resources meets the customer and business objectivesProvide leadership and ensure participation of the required direct reports into improving and developing the company’s existing and new practices and processesAbility to manage, control and co-ordinate deliverables from self and direct reports against cost, time and scope plan (BAU and Project Delivery)Continuously develop new SOP’s and ensure and monitor direct reports adherence through QAManage deliverables of cross-functional teams ensuring that project delivery is on timeDrive Revenue for whole order bookDefine testing/QA/Delivery of activities carried outAcknowledge, understand and manage customer and Service Delivery issuesCo-ordinate with the respective internal departments and manage the escalation to resolution speedilyRequirements:MatricSpecialist Certifications (PRINCE2, PMBOK/PMP, ITIL)Valid driver’s licenseProject Management Qualification will be advantageousA technical tertiary qualification would be advantageousGood understanding of technology, products and servicesA minimum of 3 years in the WISP or Telco industryAdvanced skills in Microsoft office, Smartsheet and/or MS ProjectsTeam management (local and remote teams)Experience working in Project Management contextExposure with Executive or Senior Level peersStrong written and verbal communicationUnderstanding business case development, budget/forecasting and cost controlStrong administration and reporting skills This is illegal/fraudulent This ad is spam This ad is a duplicate This ad is in the wrong category The ad goes against posting rules Other#J-18808-Ljbffr