Onsite Randburg based permanent roleEducational Qualifications:MatricNational Diploma or relevant B Degree.Management Development ProgramProfessional Qualifications:ITIL OperationsMCSE or relevant technical equivalent qualificationProject Management CertificationTOGAF certificationITIL Service DesignCertified Cloud ArchitectBusiness AnalystRHEL and SUSE Linux - strong knowledge or certificationVirtualization (VMware, Hyper-V) strong knowledgeHCI strong knowledge of a Hyper Converged Infrastructure such as VxRailCitrix strong knowledge about VDIMonitoring Solutions good understanding of monitoring solutionsStrong knowledge of AD/ADFS, M365 & ExchangeSCCM and Patch ManagementRequirementsMore than 7 years as Service Delivery or Operations Manager for an enterprise environment.Experience in service design and implementation.Experience in developing and implementing service standards: service definitions, policies, and procedures, and technical.Proven capability in leading the crafting of responses to address requirements (i.e. RFP's); Solution Writeups, Technical Response and calculation of effort and cost.Experience as a senior technical resource, specialist, or architect.Experience as a technical team lead.Staff, People and Strategic Management +- 20 staff in teamITIL OperationsDUTIESService Development: Design, implement, and enhance services.Continuous Improvement: Standardize, optimize, and automate processes.Trusted Advisor: Demonstrate deep business and technology understanding.Best Practices: Adhere to agreed guidelines and best practices.SLA Management: Monitor and manage service levels to meet SLA targets.Contract Alignment: Ensure services match contracted scope.Resource Management: Oversee staff and third-party providers.Resource Planning: Identify and allocate necessary resources.Client Reporting: Prepare and deliver agreed reports and dashboards.Escalation Handling: Act as the main contact for escalations.Issue Resolution: Address customer queries and complaints promptly.Team Building: Create and optimize high-performance teams.Staff Development: Coach and develop staff potential.Governance Compliance: Implement governance structures per policies.Accurate Billing: Ensure timely and accurate billing.Documentation Management: Maintain and secure customer documentation.Strategic Input: Contribute to IT strategy and roadmap.Service Improvement: Identify and implement improvement strategies.Collaboration: Work with internal and external partners.Revenue Opportunities: Identify and communicate potential revenue opportunities.Internal process managementInternal and external effective communicationImportant: A clear criminal record is required.NB: By applying for this role, you consent to be added to the iSanqa database and to receive updates until you unsubscribe. Also note, that if you have not received a response from us within 2 weeks, your application was unsuccessful.#isanqa #isanqajobs #itjobs #jobsgauteng #itjobgauteng #ITILjobs #itoperationsmanager #itoperations#J-18808-Ljbffr