Khonology is seeking four experienced and highly skilled RTE Managers to join our team for a one-year contract engagement on a hybrid basis. You will be responsible Team Management, Project Management, Scrum, SRE/RTE Services and Remedy BMC You will work closely with our development teams and platform teams to close and approve remedy incidents and changes; whilst creating an environment mutual influence. Responsibilities Remedy BMC Daily remedy reporting on all open incidents and changes on remedy; Liaising with platform teams to close and approve remedy incidents and changes; Ensure engineers/developers close incidents and change items on remedy on scheduled dates; Compile monthly report on remedy, reporting on each platform team – Ensure that no incidents and changes have breached for the month; Keeping track with ITSM scorecard to ensure that the dashboard is on 100% closure rate and service population is filled in; Check implementation planning has been attached on all change requests . Team Management Listen and support teams in problem identification and decision-making; Create an environment of mutual influence; Understand and empathize with others; Encourage and support the personal development of each individual and the development of teams; Coach people with powerful questions rather than use authority; Think beyond day-to-day activities; apply systems thinking; Support the teams’ commitments; Be open and appreciate openness in others. Project Management Project management of any small, medium, and large projects given by the area; The project management of automation style projects within the area to enhance the space; Management of budgets and financials attaining to the projects; Assisting on projects headed up by others within the space; Reporting and communication. Scrum Daily stand-up management and running of sessions; Sprint planning management and running of sessions; Creation of all JIRA tickets and maintenance of JIRA; Compile end of sprint workload numbers for teams for delivery of Sprint and PI stats. SRE/RTE Services Compile PI calendar for RTE’s; JIRA weekly updating; JIRA end of each sprint updating; JIRA end of PI updating; JIRA beginning of PI updating; PowerBI end of sprint reporting; CAB session admin work; Managing small projects; Support to RTEs; Managing RTE team catch up sessions; Daily stand-ups for Senior RTE teams; Daily remedy checks; Monitoring incidents and changes logged; Assist platform teams as and when required Job Requirements Bachelor's degree in Computer Science or related field. Relevant certifications 5+ years of experience in RTE Management role Strong leadership skills and experience leading development and platform teams. Knowledge of database technologies and data management. Excellent communication and interpersonal skills. Strong problem-solving and solutioning capabilities Ability to work in a fast-paced, dynamic environment. If you are a self-starter with a passion for technology and a desire to lead high-performing teams, we encourage you to apply for the position at Khonology. #J-18808-Ljbffr