Computer Skills MS Excel,MS Outlook,MS SQL,MS Word,SAP,MS Office,MS Teams,One Drive,VOIP,MS Sharepoint Industry Automotive City Johannesburg South Province Gauteng Job Description IT Group Manager KPA: User Desktop Support Manage/oversee user helpdesk&single ticketing system Attend to more complex /most important tickets Develop strategies to reduce number of queries/ticket and improve user satisfaction. Report on helpdesk&single ticketing system activity and efficiency/effectiveness improvement. Oversee and support user training programs. KPA: System/Cyber Security: Identify IT security risks/threats and develop/implement solutions to manage these risks/threats. Prepare, roll-out and monitor IT security policies/protocols - ensure that these meet current IT industry standards and are kept up-to-date and adhered to Ensure that all IT systems, servers, and devices (PCs, laptops, tablets, etc.) have appropriate security (firewalls, antivirus, malware, effective passwords, etc.) Regularly test, document and report on the effectiveness of all key security measures to minimise penetration risk. Maintain and manage user profiles and passwords for all software and hardware - Create and remove profiles and passwords for new and old users on a monthly basis. Implementation and adherence to the POPI act – IT requirements Managing security emergencies KPA: Server Management&Maintenance: Ensure that relevant software/firmware updates are done regularly and completely Ensure that all backups are performed regularly, completely, and successfully and backups are thoroughly tested, and results of tests documented and followed up on/rectified. Manage user accounts – regularly review and approve server user access levels Monitor server related problems/issues and ensure appropriate, complete, and timely resolution by service provider Manage, maintain, and improve/optimise the VM environments SQL Database Administration – Ensure optimal “health”, “speed of response”, security and integrity of the databases Monitor and improving the server environment (efficiency/speed) - managing resources (RAM, CPU, HD) utilisation Failover and Disaster Recovery planning, implementation, and testing Managing server emergencies KPA: Network Management&Maintenance: Manage local and public networks to ensure optimal/cost efficient connectivity, “up-time” and speed. Manage and maintain network devices, cabling, and software. Design, maintenance and improvement of networks to meet and exceed current industry standards. Regular testing of failover systems Managing network emergencies KPA: Hardware Management&Maintenance: Maintain accurate records of all IT infrastructure&hardware (IT assets register – agreed to accounting records) Monitor and report on the ongoing need for replacement and upgrading of IT infrastructure and hardware Manage the ongoing maintenance and repair IT infrastructure&hardware Maintain and regularly review (for quality, price, and service) list of approved IT infrastructure&hardware vendors. Support the OpCos in the purchase of IT infrastructure&hardware (liaise with OpCo finance/purchasing functions) IT hardware includes personal computers, laptops, UPS, cell phones, tablets, connectivity, telephones, CCTV cameras, etc. KPA: Software Management&Maintenance: Maintain accurate records of all IT software in use throughout the Group (IT assets register – agreed to accounting records) Ensure sufficient software licences are available to users and that these are up to date and used in terms of supplier agreements Ensure the most appropriate/up to date version of the software is in use throughout the group Ensure all relevant users are well *** in the particular software product and in optimising its use – coordinate appropriate training where required Ensure that there are sufficient software “super-users” in-house to support normal users and limit the use of consultants. Ensure Websites are maintained and available at all times. KPA: IT Project Management: Lead/manage or coordinate IT projects. Research and find IT solution to user problems. Determine user requirements. Propose /scope IT Projects /solutions to meet user requirements. Prioritise and plan IT projects. Implement/manage/monitor IT projects (as appropriate) Sign off of projects (including benefits realization) Determine IT requirements for operational projects – integrate into the Project Team and optimise the use of technology. KPA: IT Department Management&Administration: Preparation and presentation of department reports Reporting to CIO / COO / CEO / GM on activities, projects, initiatives, and emergencies Oversee/support with the management of: IT service providers/suppliers&contracts (adherence to service level agreements) IT User training programs IT team staff (including their performance management process) IT department systems Actively monitor and manage IT service providers/suppliers&contracts allocated to you. Business process automation and digitisation – For IT, DEMS and OpCos – including possible Intranet platform, Cloud/One Drive back-up, archiving processes, etc. Develop, implement, and maintain IT policies and SOPs for all key IT department processes. Maintain accurate timesheets for all IT staff and monitor/report on productivity. Group IT capacity/requirements monitoring, planning, and forecasting. DEMS Key Behaviors: Focus on providing a quality service to all internal customers Keep people informed of progress on projects/tasks before having to be asked Make time for the “important, not urgent” projects/tasks Listen actively . “Seek first to understand, and then to be understood.” A project/task is not complete until its impact or result is embedded in the business. To apply immediately for this position click here: www.unique.co.za/candidate_registration_1.aspx?JobID=72552&referrer=Unique Diploma in IT Systems Administration (NQF level 4/5) one. Experience: 10 years in IT Administration/ Networks 3 Years in IT Management Technical Skills&Knowledge: Advanced, up-to-date IT knowledge&digitisation Server&networks administration&maintenance Hardware&software solutions (incl. VOIP) Business continuity - security, back-ups&recovery SAP&SQL/Databases advantageous Project management Managerial&interpersonal skills Internal customer service focus Attention to detail/thorough and consistent. Ability to work under pressure and multi-task Motivated self-starter, showing initiative, innovation, and drive #J-18808-Ljbffr