Bloemfontein, Free State, South Africa A career opportunity for a self-motivated person as a Policy Administration Clerk exists in Santam Agriculture Crop within Operations in Bloemfontein JOB DESCRIPTION Validation and processing of policies. Processing of policy amendments swiftly and accurately on the system. Handling policy documentation. Build a successful career with us We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development. QUALIFICATIONS AND EXPERIENCE Grade 12 3 – 4 years Crop Insurance experience DUTIES&RESPONSIBILITIES To ensure that policies are debited accurately, timeously and are being verified Responsible for executing policy amendments on the debited policies via Inspection reports and/or MPCI reports. Distribution of amended policy documents to the Area Managers and the Brokers. Provide training and support to Area Managers and Brokers. Finalise incomplete policies and attend to underwriting issues. Daily interaction with Area Managers, Intermediaries, and other departments in the SBU Action on the error reports for correction on policies and to ensure that there is no duplication of insurance. Handling and follow-up of enquiries – telephonic, electronic and in writing Handling of Inspection reports and MPCI reports Logging of incidents for system errors Compiling and update of manuals on policy system Collection of signed policy documents from intermediaries. Handling and registration of cessions Handling of all policy system administrative duties. SKILLS Guidewire Crop System to issue policies Portal – MPCI reports Broker Portal – to assist brokers with their queries Crop Product knowledge Numeric skills Knowledge of policy conditions Knowledge of Crop Insurance and Procedures Good communication skills - Verbal and Written COMPETENCIES Integrity Trustworthiness Client Service – Focus on the client, professional service delivery Ability to work under pressure Ability to solve problems Ability to communicate in English and Afrikaans Planning and organising Effectiveness and Determination Client service orientation Decision making Collecting and analysing information Identifying opportunities for process improvements Teamwork is very important to achieve excellent results Training between departments to gain better knowledge and understanding of duties and business Our recruitment process Onboarding Step 8 You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process Advertise Step 1 Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2 Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role. Our recruitment process Step 3 Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Our recruitment process Telephonic screening Step 4 Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Our recruitment process Your interview Step 5 We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Our recruitment process Assessment Step 6 Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials. Our recruitment process Step 7 Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Our recruitment process Onboarding Step 8 You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process Advertise Step 1 Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2 Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role. Our recruitment process Step 3 Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Our recruitment process Telephonic screening Step 4 Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Our recruitment process Your interview Step 5 We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Our recruitment process Assessment Step 6 Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials. Our recruitment process Step 7 Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Our recruitment process Onboarding Step 8 You made it. Here we ensure we receive all your documents to get you onto our payroll system. TIPS&TRICKS Getting ready for your interview There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here. Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices. This is the eighth consecutive year that we have achieved this accolade. #J-18808-Ljbffr