Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more. Santam’s Legal Claims Solutions department has a position available for an Administrative Clerk who will be based in Bellville. WHAT WILL YOU DO? The Administrative Clerk will serve as the support function within the various business units (E.g., support to the motor and non-motor recovery liability motor claims handler) and administrative duties in general. The incumbent will be responsible for follow-up on processing activities to ensure a high quality of service is provided. Focus will be placed on non-core activities of claims handler responsibilities. WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE? KEY RESPONSIBILITIES Generic • Gather outstanding information and documentation, which could not be obtained by FNOL department • Receive external correspondence (such as physically mailed documents). • Allocation of incoming documents to the claims file (e.g., Unidentified claim or mail with reference numbers missing). • Document management in terms of scanning and indexing. • Filing (transitional role). Specific to Recovery Claims Handler: • Follow-up on 3rd party outstanding settlement offer. • Follow up on 3rd party debtors outstanding payments (assisting the collection claims handler). • Gather additional outstanding 3rd party information details and/or detailed information in respect of event. Specific to Liability Motor Handler: • Gather all compulsory documentation in case of 3rd party approach. • Finalise inactive motor liability claims. Specific to Liability/Recovery environment • Allocation of claims according to merit and capacity of claims handlers, where this function cannot be automated. • Appointing external Service Providers and providing Service providers with access to SANTAM’s systems as well as gathering and providing outstanding claims documents to service providers. Specific to allocation of monies: • Liability/recovery: responsible for allocation of incoming monies/cashier functionality (i.e., capital on claims recovery, insured excess on liability claim). • Prepare payments requests. QUALIFICATIONS AND EXPERIENCE • Matric/ Grade 12 • Minimum 2-3 years’ experience in the insurance industry KNOWLEDGE AND SKILLS • Planning and executing skills • Communication skills (Proficient in verbal and writing) • Telephonic skills • Time management • Proficient in MS Office especially Excel • Insurance product knowledge • General understanding of Civil Litigation Process PERSONAL ATTRIBUTES WHO WE ARE Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets. Please note that this appointment will be made in line with the Divisional Employment Equity targets. Our recruitment process Onboarding You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process Advertise Step 1 Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2 Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role. Our recruitment process Step 3 Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Our recruitment process Telephonic screening Step 4 Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Our recruitment process Your interview Step 5 We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Our recruitment process Assessment Step 6 Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials. Our recruitment process Step 7 Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Our recruitment process Onboarding Step 8 You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process Advertise Step 1 Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2 Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role. Our recruitment process Step 3 Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Our recruitment process Telephonic screening Step 4 Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Our recruitment process Your interview Step 5 We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Our recruitment process Assessment Step 6 Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials. Our recruitment process Step 7 Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Our recruitment process Onboarding Step 8 You made it. Here we ensure we receive all your documents to get you onto our payroll system. TIPS&TRICKS Getting ready for your interview There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here. Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices. This is the eighth consecutive year that we have achieved this accolade. #J-18808-Ljbffr