Santam Group Finance has a position available for a Process Specialist, based at Head Office in Bellville and reporting to the Manager: Business Enablement. The Business Process Specialist needs to provide the lead throughout the implementation of process improvement initiatives to ensure people/process/technical solutions align with Strategic intent. Working in a business environment (short-term insurance) with strong business leaders requires taking the lead with Business Process Engineering capabilities and methodologies, and the ability to facilitate, influence, sell and contribute to business process improvement opportunities. What will make you successful in this role?Identifying and analysing process improvement initiatives to deliver an optimal business and functional alignment to the Strategic FrameworkApply process improvement and re-engineering methodologies and principles using best practises (i.e., Lean Six Sigma and Process Simulation)Contribute to the planning to support concurrently balanced business demand and prioritisationAssess user requirements for their business implications and propose appropriate process improvements, documenting the findings as neededDefine business rules and guide the implementation of these rules.Establish, revise, and adhere to stringent principles, policies, and Standard Operating Procedures (SOPs).Implementing and driving the adoption of business process management and optimisation practices in Group Finance.Ensuring governance and compliance, integrating controls, and managing the policy and process repository.Verify benefit realisation through the design and analysis of process performance indicators.Collaborate and support the Group Finance Green Belts to drive continuous improvement within the team, addressing process issues and assisting with operational projects.Identify impact on processes, people, technology and data, and co-ordinate role players to address risks.Support the team's performance, capacity, and capability growth by facilitating effective knowledge transfer.Qualification and ExperienceBCOM Information Systems or similar5 years + experience as a Green Belt, using the DMAIC methodology, associated tools, and techniques.5 years + experience in Process Simulation.Data Analytical Skills: Experience with Visualisation tools and advanced Excel would be advantageous.Experience in providing data-driven solutions.Demonstratable experience leading projects and larger scale change.Computer Literacy and Experience in MS Office (Teams, Word, Excel, and PowerPoint)Experience within the financial services environment would be an advantageSkillsGood understanding of Lean Six Sigma and Process PrinciplesProcess Simulation Agile ConceptsBuilding networks and good relationshipsAnalytical and systems thinkerProduce creative solutions to business problems.Perform under pressure.Self-motivatorChallenge current assumptions and beliefs.Motivate and mentor others.Interaction skills: facilitation; mentoring; leadership and influencing; negotiation; teamwork; build relationships; credible consulting skills.Deciding and initiating action Competent in Problem-Solving and TroubleshootingPrioritizing Objectives and PlanningPeople Management.Core Competencies Being resilient - Contributing through others Customer focus - Contributing through others Cultivates innovation - Contributing through others Collaborates - Contributing through others Drives results - Contributing through others About The CompanySantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets. Our recruitment process OnboardingStep 8You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process AdvertiseStep 1Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role. Our recruitment process Step 3Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Our recruitment process Telephonic screeningStep 4Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Our recruitment process Your interviewStep 5We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Our recruitment process AssessmentStep 6Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials. Our recruitment process Step 7Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Our recruitment process OnboardingStep 8You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process AdvertiseStep 1Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role. Our recruitment process Step 3Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Our recruitment process Telephonic screeningStep 4Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Our recruitment process Your interviewStep 5We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Our recruitment process AssessmentStep 6Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials. Our recruitment process Step 7Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Our recruitment process OnboardingStep 8You made it. Here we ensure we receive all your documents to get you onto our payroll system.TIPS & TRICKSGetting ready for your interviewThere is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices. This is the eighth consecutive year that we have achieved this accolade.#J-18808-Ljbffr