Social Media Customer Care Agent page is loaded Social Media Customer Care Agent Apply locations Johannesburg time type Full time posted on Posted 14 Days Ago job requisition id JR9009 Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Customer Management The Customer Service Host provides world-class customer service by timeously responding to customer queries with excellence. They are responsible for customer relationship-building and the cross selling of products and services relevant to the customer. This role monitors specific customer accounts as allocated to increase customer visits to promote revenue growth. They process and resolve incoming and outgoing contacts in a multimedia environment. They need to manage customers using CRM in line with targets. As they recognize potential opportunities for new business and customer acquisition, they need to take the necessary steps for growth. Information Management They are responsible for processing pertinent information into relevant databases and completing assigned tasks during their shift. The Customer Service Host is responsible for maintaining customer confidentiality. Customer Feedback They need to obtain feedback from clients with regards to their experience and then ensure the feedback is shared with the relevant stakeholders. Other The Customer Service Host is expected to perform ad-hoc tasks given by their supervisors as and when required. *Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process. *Shortlisted candidates may need to complete an assessment. This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification. Should you not hear from us within 2 weeks, please deem your application as unsuccessful. The perfect place to work, play and grow! Similar Jobs (18) Contact Centre Agent locations Johannesburg time type Full time posted on Posted 30+ Days Ago Social Media Customer Agent locations Johannesburg time type Full time posted on Posted 14 Days Ago Contact Centre Agent locations Johannesburg posted on Posted 30+ Days Ago We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity. Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is by allowing for mistakes, but also making sure we learn from them. And with a multi-cultural workforce that’s unparalleled in its diversity and dynamism, we also offer plenty of scope to grow on a personal level too. Best of all, we do this while enjoying ourselves as much as possible! #J-18808-Ljbffr