Press Tab to Move to Skip to Content Link Company: Company Job number: 10011059 Job title: Tech Officer: Network Field Operations Job grade: OP1 Group/ BU: Openserve Division: Openserve Span of control: 0 Reports to: Management REM Functional Area: Technical Core DescriptionTo install/ recover/ repair/ maintain telephone equipment/ services/ cables/ wireless/ fibre technology and related products to satisfy customer needs.Job ResponsibilitiesOUTPUT 1Co-ordinated ResourcesSUB-OUTPUTSDetermine and analyse objectives Determine resource requirementsIdentify available resourcesSecure required resourcesRANGEMonetaryMechanical aidsStorage and Packaging MaterialOUTPUT 2Maintained ResourcesSUB-OUTPUTSInspect resourcesReplace and secure resourcesComply to yard rulesUpdate recordsDetermine resource requirementMaintain tool listCheck and clean tools / equipmentReplace faulty tools / equipmentRANGEEquipmentVehiclesToolsMaterialYardsTest/safety equipmentStandard Tool KitSpecialized Tools AccommodationOUTPUT 3Processed DocumentationSUB-OUTPUTSObtain/receive documentationUpdate/verify completed documentationSubmit documentationFile documentationRANGECommissioning/de-commissioning reportQuality/SHE/Productivity formsInspection forms / Tools / VehiclesDamage/accidents reportsTBI reportsLoss control formsOvertimeRequest for materialRecoveriesElectronic DocumentationComplianceKey and Control formsVehicle LogsheetsDaily worklogIE 195Power recordsOUTPUT 4Performed Network InspectionsSUB-OUTPUTSReceive/ identify needObtain documentationExecute inspectionLiaise with customers/contractorsProvide feedback to role playersRANGEAccess networkBush cuttingQuality (360)New WorksAcceptance Testing Cables identifying faulty cablesOUTPUT 5Repaired/ Maintained Cable NetworkSUB-OUTPUTSDo quality (360) & Photo qualityReceive and interpret instruction and / or authorisationRequest and / or obtain materialPrepare / secure work areaDiagnose and localise fault and/ or taskApply / adhere to SHE proceduresComplete task and / or repair faultUpdate cable recordsRehabilitate work areaRANGEOverhead distributionStreet distribution cabinetOutdoor distribution pointsIndoor distribution pointsCable, Underground / 4 pair UG MDF (Unmanned exchanges)OUTPUT 6Installed or Recovered Equipment and SystemsSUB-OUTPUTSReceive and analyse request for installation or recoveryObtain installation and recovery detailsPerform pre-installation test on the Access NetworkInstall/ Recover equipment/systems Commission equipment/systemsPerform functional testHandle keys / loose coins / ContainersCommunicate with customerObtain installation clearanceLiaise with key role playersClear work areaRestore working area/walls/floorsInspect vehicleObtain materialPlan daily routineApply/ adhere to Safety Regulations and StandardsRANGEAll Payphone Equipment and AccessoriesAd hoc projectsCustomer servicesLoop extenders and amplifiersPair gain systemsBusiness SystemsISDN (Basic Rate)Value added productsTDMAPre PaidSOR SystemsDECT / DRMASS / CT2ADSLWi-MaxWCDMAEMGWTM (Telkom Mobile)UMCParty line systemsTerrestrial line/phoneCabling / Indoor / Outdoor/FLLA Core CompetenciesFUNCTIONAL KNOWLEDGEADSL; Broadband Technologies; EMGW; Equipment; Installation/ Maintenance Procedures; Legislative Technical Environment Terminology; Network Infrastructure; Policies and Procedures; Products; Safety Regulation and Standards; Telkom Mobile Test Equipment; WCDMA; Wi-max; Wireless Technology; CLICK compliance, MiMix Vehicle ComplianceFUNCTIONAL SKILLSCommunicating; Computer Literacy; Hand/ Eye/ Ear Coordination; Marketing Techniques; Planning; Problem SolvingATTITUDES/ LEADERSHIP COMPETENCIESAccountability; Accurate; Confident; Continuous Performance Improvement; Conscientious; Customer orientated; Diligence; Honesty; Initiative; Proactive; Respect; Responsible; Tactful; Teamwork; TrustworthyEducationNQF 4: Grade 12 and relevant modular trainingOR NQF 3: Grade 10 and relevant modular trainingExperience1 year experienceCertificationsSpecial RequirementsValid Drivers licensePrepared to travelAbility to travel and stay out overnightAbility to work outside of normal working hoursPhysical RequirementsColour VisionWork at HeightsWork in Confined SpacesKey StakeholdersAdditional InformationOutputs (continued):OUTPUT 7Repaired / Maintained Equipment/ SystemsSUB-OUTPUTSReceive and analyse fault/ maintenance informationDiagnose / localise faultApply/ adhere to required SHE proceduresRepair or refer faultPerform routine maintenanceModify / upgradeConduct functionality testsInspect and Clean all Sub AssembliesPerform manual test reportRecover / return faulty componentHandle keys / loose coins / ContainersComplete documentationRepair / replace lockClear fault on systemLiaise with key role playersClear working areaRestore working area/walls/floorsCommunicate with customer Inspect vehicleObtain materialPlan daily routineRANGEAll Payphone Equipment and AccessoriesAd hoc projectsCustomer servicePair gain systemsBusiness SystemsISDN (Basic Rate)Value added productsPre PaidSOR SystemsTDMADECTParty line systemsLoop extenders and amplifiersTerrestrial line/phoneCabling / Indoor / OutdoorADSLWi-MaxWCDMAEMGWTM (Telkom Mobile)UMCFLLAOUTPUT 8Established and Maintained Customer Relations/Liaison/QueriesSUB-OUTPUTSReceive and analyse request from role playersDetermine key role playerObtain informationEstablish professional relationshipMaintain professional relationshipReceive enquiry Analyse enquiryPrioritize enquiryProcess customer enquiryChannel to relevant sectionAdvise customer on progress of complaint / queryFollow up with commentsProvide feedbackRANGEAll Telkom products and accessoriesAll contracts with customersOUTPUT 9Dismantled/ Recovered EquipmentSUB-OUTPUTSReceive serial numbersInspect vehicleLiaise with key role playersPlan the dismantlement/recovered activitiesDismantle equipmentInform customerObtain dismantlement clearanceComplete documentationRANGEEquipmentWi-Max Types:ISDN EquipmentPair Gain SystemsPayphone EquipmentPrivate PhonesAnti Line Tapping DevicesRadio LinksTelephone Instruments Keys & ContainersEMGW FLLAExperience:12 Months relevant experience in the Network Field Operations.#J-18808-Ljbffr