JD Group is looking for a dynamic individual to join the Customer Resolution Centre team. The individual will be required to effectively manage, resolve and escalate customer queries in all communication channels to ensure delivery of a differentiated customer experience.DescriptionCurrent knowledge of best practices for Customer Services in a retail environmentGeneral Understanding of CPA (Customer Protection Act)Knowledge of JD Group policies, practices, processes and systemsKnowledge of CRM systems and practicesUnderstanding of the JD Group operating model and value chainExpress and implied ethical responsibilities Qualifications Grade 12One-year experience in Customer Resolution Centre/Customer ServiceTertiary qualification advantageousSKILLSStrong written and verbal communication skillsPersonal ResilienceMulti-taskingEffective Time ManagementInterpersonal SkillsActive Listening and Interpretation skillsConflict ManagementAbility to work under pressureBEHAVIOURSEnergy and DriveCustomer OrientationProblem SolvingPlanning and PrioritisingExcellence OrientationFollowing Instructions and ProceduresWorking with PeopleDelivering Results and Meeting Customer Expectations#J-18808-Ljbffr