These jobs were popular with other job seekers Transcription Operations Supervisor - Western Cape Way With Words is seeking an energetic, dynamic, language lover to work with our Head of Transcription Operations in managing the day-to-day operations of Way With Words' transcription and captioning service areas. Job Specification The role includes: o Client and supplier liaison (telephonic, email and in-person) New and existing client correspondence; Client queries and complaints; Onboarding of clients to system; Account management of standard and Key Account clients; Offer Assigning recordings to contractors; Liaison regarding file information, file rates, flagging issues with files; o Contractor liaison Assigning recordings to contractors; Liaison regarding file information, file rates, flagging issues with files; o Workflow management Liaison with tech team for workflow system bugs and fixes, updating requirements, liaison with various teams in this regard; Processing orders received on in-house platform; Assigning to transcribers based on competencies, turnaround times, custom client requirements; Assisting clients with upload queries and issues; o Sales and marketing Email marketing campaigns targeted at various industries, using various manual and automated methods and platforms; Liaison with large volume project enquiries, clarifying parameters and requirements, connecting to relevant project manager; o Project management Client and contractor liaison and workflow management for custom projects outside of standard service offerings; o Team liaison Liaising within Operations team; Liaison with CEO and COO on marketing campaigns; Liaison with Recruitment team; Ad hoc responsibilities. Our ideal candidate: Showcases a passion for the English language, with the verbal and written communication skills to assist clients and contractors; Has an eye for detail; Can work with international, deadline-driven clients; Can work within international business hours; Has no fear of learning new skills on the go; Is able to work independently, as well as collaboratively as part of a vibrant and energetic team; Is able to prioritise effectively under pressure; Has their own transport; Has a qualification related to linguistics or English (not mandatory, but advantageous); Is able to start by 1 May, or before. Monthly Salary: Market related HR Services, Recruitment&Selection These jobs were popular with other job seekers #J-18808-Ljbffr