Job Number 24083811 Job Category Administrative Location MI Regional Office Cape Town, Arthur's Road, Western Cape, South Africa, South Africa VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Responsible for supporting the RMRS Organisation with administrative tasks. SCOPE This role provides administrative support to the RMRS team . EXPECTED CONTRIBUTIONS KEY RESPONSIBILITIES: Responsible for supporting the Senior RMRS Revenue Manager, RMRS SSA in maintaining the cost recoverable model of the department, ensuring P&L is balanced at year end. Responsible for delivery of all admin tasks related to hotel onboarding and contracting, including provision of initial proposal templates, through to tracking of legal agreements. Responsible for ensuring RMRS SSA portfolio details are updated within the relevant MI systems monthly. Responsible for monthly RMRS SSA billing process, ensuring all billing is submitted in an accurate and timely manner. Responsible for reconciliation of expenses for the entire RMRS SSA team, maintaining a monthly report out to the Senior RMRS Revenue Manager. Responsible for maintaining accurate P&L projections for the upcoming 24-month period, again reporting out to the Senior RMRS Revenue Manager monthly. Responsible for maintaining the generic Systems Inbox, allocating tasks according to available resources. Responsible for generation&communication of monthly portfolio reporting – such as promotion uptake and performance, key segmentation drivers, RevPAR performance and Rate Parity status. Responsible for task management as and when required – such a facilitating training rollout or ensuring system deployment tasks are clearly outlined and accessible to the team members. Responsible for supporting the Senior Revenue Managers in ensuring that inventory coverage is always provided for all contracted hotels, including across holiday dates and training commitments. Responsible for diary management for the Senior RMRS Revenue Manager, ensuring hotel onboarding, introductory associate meetings, travel dates and team holiday dates are accurate and well planned. Coordinates all travel and hotel accommodation arrangements. Responsible for all team meetings, social events, training, and subsequent invoicing / associate relations planning. Responsible for supporting the Senior RMRS Revenue Manager, RMRS SSA, in targeting new properties to bring into RMRS SSA and thus ensuring the continual growth of the team. Performs basic tasks: organisation, analysis, auditing, budgeting, forecasting, research, report generation and diary management. Responds to, solves, and makes decisions on standard/routine business requests with limited risk. Responsible for own work, with limited supervision, and contributing to team, department and/or business results. Assists more senior associates in achieving business results by: Utilizing technical knowledge and skills to enhance team processes; Establishing priorities for self, and where appropriate, others; Allocating own time effectively to meet goals in a manner that does not disadvantage other associates or groups. Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge. Responds to various requests for help and information. Acts as a central point of contact in the department. Performs other duties as appropriate to the business. Specific Expected Contributions (including duties and responsibilities) In the absence of the Senior RMRS Revenue Manager, RMRS SSA, remain a key support for the RMRS team, to ensure the continued operational commitments of the team. Always understand and deliver against RMRS SSA deliverables, initiatives, and philosophies. Analyse competitive performance using market share tools and provide timely data for the team to allow them to make recommendations to the hotels. Conduct initial introductory calls with new hotels, alongside the Senior RMRS Revenue Manager, and remain a consistent point of support for GMs and key stakeholders. Prepare content for monthly team meetings and ensure feedback / agenda topics are solicited in a timely manner for those. Perform ad-hoc tasks and analysis as directed by Senior RMRS Revenue Manager, RMRS SSA. Building Successful Relationships Works with other people to gather the information necessary to perform tasks, achieve goals, and resolve problems. Develops constructive and cooperative working relationships with others, and maintaining them over time. Develops and manages internal key stakeholder relationships. CANDIDATE PROFILE EDUCATION& EXPERIENCE Matric or equivalent experience SKILLS&KNOWLEDGE Possesses ability to build and maintain strong relationships with key stakeholders. Previous experience with administrative tasks would be useful however is not essential. Possess excellent knowledge of Outlook, Word, PowerPoint, and Excel. Possesses strong deductive reasoning as well as attention to details and follows through to conclusion. Has strong communication skills, both verbal and written. Possesses strong organisational skills in tasks management and can work independently in a multi-task environment. Is customer focused and enjoys problem solving and can make sound decisions with minimal supervision. Demonstrates ability to influence change and decisions. Possesses excellent telephone communication skills and the ability to manage and balance own time Strong communication skills (verbal, listening, writing) and strong customer and associate relation skills Ability to develop and maintain relationships e.g., associates, customers, vendors COMPETENCIES Adaptability Advocates and demonstrates continuous improvement by adjusting to new ways as conditionsand priorities change which may include learning new skills. Takes initiative by being a part of the solution and assisting in the resolution of issues/problems resulting from change. Able to work with different levels of management and management styles as needed in position. Communication Keeps work group informed, speaks and writes clearly and concisely. Actively listens to others recommendations while seeking clarification and offering alternatives as appropriate. Communicates in a timely, proactive manner, receives directions and feedback well. Job Related Business Focus Actions support key business values of customer service, associate satisfaction and financial success. Demonstrates pleasant, helpful and accurate service to internal and external customers. Respects fellow associates. Efficiently purchases and utilizes resources to produce quality products. Planning&Organizing Sets priorities and establishes a realistic action plan while anticipating potential issues impacting the plan. Develops and follows procedures for ensuring quality, is detail ‐ oriented, maximizes resources, meets deadlines, and follows through on assignments. Problem Solving Identifies problems and seeks resolution through sound judgment and solid decision making skills, where appropriate. Directs problems to higher level or applicable department for resolution. Teamwork Works well in a team environment. Acts as a liaison with other resources/departments as appropriate. Gives recognition, collaborates and builds trust among others, treats people fairly, equally and respectfully, promotes celebration when appropriate. Technical Expertise Demonstrates requisite technical expertise as defined by the position. Work Habits Demonstrates commitment and reliability in getting the job done efficiently, timely, professionally and accurately. Balances multiple projects simultaneously and maintains the personal, technical and professional skills needed to perform job duties. Consistently strives to improve these skills and represents staff and division positively. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you. #J-18808-Ljbffr