Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Team Leader: Merchant Support (Call Centre Experience) We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: 1. To see what life at Capitec is all about and complete a short assessment, please click here! 2. Once you have completed the above finalize your application by clicking apply below To lead and oversee the commercial client care team to ensure the provision of high-quality service to all Capitec Bank business clients and merchants as well as support all Merchant Services sales staff.We are currently seeking an individual with experience in call center operations, encompassing both inbound and outbound calls.The ideal candidate will be responsible for overseeing staff within a business call center environment, handling their management and addressing their needs.Proficiency in multiple languages, particularly Xhosa, Zulu, or Chinese, is preferred.ExperienceMinimum:2 years in call centre management rolePrevious supervisory experienceIdeal:2+ years in a call centre management role Qualifications (Minimum)A relevant tertiary qualification in Management or CommunicationQualifications (Ideal or Preferred)Bachelor's Degree in Management or CommunicationKnowledgeMinimum:Call centre management procedures and quality assurancePrinciples of customer serviceCard Machine / Transactional environmentIdeal:Banking systems Postilion, Postilion office (including MAS),Merchant TermApp Framework configuration process.Capitec Bank products, systems and processesSystems: Postilion (Including TermApp Framework)Postilion Office (including MAS)S-trackProcesses: Merchant Administration General RulesLost & Stolen Card MachinesMerchant Pricing Policy (including annexures)Monitoring of POS Terminal Banking reportMerchant Administration Stock ManagementMerchant TermApp Framework configurationTermApp Recon ReportSkillsChange Management SkillsCommunications SkillsLeadership SkillsPlanning, organising and coordination skillsConditions of EmploymentClear criminal and credit record Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals. Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06#J-18808-Ljbffr