Debtors Controller – property managementOur Client is a leading property development and property management company based at Century City. They are seeking to appoint a strong accounting individual who will play a crucial role in managing the accounts receivable functions tailored to their expanding community of residents. Your primary responsibility will be to oversee the timely billing and collection of payments from residents while ensuring exceptional communication and interaction with them. Your ability to build positive relationships with residents will be instrumental in fostering a sense of community and trust. This role offers an exciting opportunity to contribute to the financial stability and resident satisfaction of their community.Key Responsibilities:1. Resident Billing and Collections:• Generate accurate invoices for fees and additional charges as per contractual agreements.• Coordinate with the Resident Services team to ensure billing accuracy and address any resident inquiries or concerns.• Implement effective collection strategies to minimize outstanding balances and ensure timely payments from residents.2. Resident Interaction and Communication:• Interact with residents in a professional and courteous manner, providing clear and empathetic communication regarding their financial obligations.• Build and maintain positive relationships with residents, addressing their inquiries, and resolving any billing discrepancies or concerns promptly.• Act as a primary point of contact for residents regarding billing and financial matters, fostering trust and transparency within the community.3. Payment Processing and Reconciliation:• Receive, record, and reconcile payments from residents, ensuring accurate allocation to their respective accounts.• Investigate and resolve any discrepancies in payment records or billing statements.• Provide residents with receipts and statements as needed, maintaining transparency and clarity in financial transactions.4. Reporting and Analysis:• Generate regular reports on resident accounts receivable aging and outstanding balances.• Analyse payment trends and resident behaviours to identify opportunities for process improvements and optimize collections.• Collaborate with management to provide insights and recommendations for enhancing financial operations and resident satisfaction.5. Compliance and Documentation:• Ensure compliance with company policies, regulatory requirements, and industry standards related to billing, collections, and resident interactions.• Maintain accurate and confidential resident records, adhering to privacy laws and data protection regulations.