Inherent requirements:• Relevant Post Graduate Degree in Psychology / Social Services or Social Sciences / or Learning and Development• Proficient in MS Office with exceptional skills in Microsoft Excel and PowerPoint• A customer-oriented attitude• Excellent communication skills (both verbal and written)• Problem solving attitude• Ability to work well within a team• Facilitation skills• Writing skills (proposals, reports and articles)• Development of training content• Valid driver’s licence with own reliable vehicleOther requirements and skills:• Must have Initiative• Not easily distracted• Good comprehension• Neat and organized• Ability to work independently• Flexibility, honesty, integrity, and reliability• Presentation skillsKEY PERFORMANCE AREASDuties and responsibilities:Reporting:• The successful candidate will conduct quality checks and ensure accuracy of data of the system prior to the report being written• The candidate will also be part of the statistical writing process in regard to reports (this includes the relevant calculations as well as the graphs, etc.)• Manage reporting schedules for each Client services individual and send out reminders timeously with regards to report due datesMarketing:• The suitable candidate will be required to write content for relevant articles as per national health calendar, client calendars and additional client needs• Develop video content on relevant topics• Drive development of managerial and orientation training videos with marketing• Liaise with marketing on all client services related requirements• Ensure marketing material for the department is sufficient and availableTraining• Research and development of training content as per client needs as well as agreed upon topics to be engaged in per quarter• Facilitate training sessions at the Clients premises, this would also include general topic talks, orientation and managerial training• Recruit and train sufficient external training affiliates to ensure that the Workforce Healthcare (WFHC) values are translated to clients in all sessions• Support with any other requirements as per the Director and Client Services Department#J-18808-Ljbffr