Pro-actively communicating and resolving queries or delays for clients Managing clients KPIs / performance on a monthly basis and productivity of own desk Making special arrangements / involving the right level of individual to support on critical / urgent shipments. Support in after hour monitoring / Tracking and tracing with carriers, arranging specials on weekends or facilitating communication and feedback on weekends. when required Resolving client and routine queries professionally and timorously Managing costs effectively and carefully Supporting on invoicing for imports, guiding invoicing controllers and managing rates etc. Involvement with Implementation of new accounts that fall under your specifications area of work Tracking shipments, collection from supplier up to arrival and delivery to customer Understanding the profit and loss revenue or losses on shipment basis Ensure any challenge is addressed immediately and resolved as soon as possible Having an all-round understanding of the airfreight function to ensure solutions can be provided to the client #J-18808-Ljbffr