Nestled in the breathtaking St Lucia Estuary of KwaZulu-Natal, LaRochelle Resort offers an unparalleled getaway experience for travelers seeking tranquility and luxury. La Rochelle is a world-renowned site boasting the greatest concentration of hippo and crocodiles in South Africa Job Description: We are seeking a friendly, efficient, and organized individual to join our team as a Resort Receptionist. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring smooth operations at the front desk. Responsibilities: Greet guests warmly and provide them with information about the resort's facilities, services, and local attractions. Handle check-ins and check-outs efficiently, ensuring accuracy in guest information and billing. Manage reservations, cancellations, and room assignments using our reservation system. Answer phone calls, respond to emails, and address guest inquiries and concerns promptly and professionally. Process payments, including cash, credit card, and electronic transactions, and maintain accurate records of financial transactions. Assist guests with luggage, transportation arrangements, and other requests as needed. Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction and resolve any issues that may arise during their stay. Maintain a clean and organized reception area, including stocking brochures, maps, and other informational materials. Requirements: Previous experience in a customer service or hospitality role preferred. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in using computer software, including reservation and billing systems. (OPERA) Flexibility to work evenings, weekends, and holidays as needed. Knowledge of local attractions and amenities is a plus. Hospitality diploma or equivalent required; additional education or training in hospitality management is desirable. Candidates must be from the St Lucia and/or surrounding areas. How to Apply: If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this position to apply below .za Deadline for Applications: 5th of May 2024 #J-18808-Ljbffr