- On-site training with technicians. - Service Bulletin guidance face to face. - Technical skill up with ride along by FTC's with technicians. - Guidance and resolution on usage of M-GSPN (mobile GSPN). - Reporting on Technical skill level of technician and gap analysis for improved technical ability. - Enhancement of triage process and first time resolution along with proactive parts recommendation ordering. - 2 to 5 years' experience technical experience in SAMSUNG products and processes. - 2 to 5 years' experience in reporting and technical analysis. - 2 to 5 years' experience in process re-engineering (Six Sigma etc.) #J-18808-Ljbffr