Rentokil Initial:Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and DevelopmentListening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.Find out more on careers.rentokil-initial.comOur Family Of Businesses:Rentokil Pest Control is the world's leading commercial pest control company who provide quality, diligent and friendly services to all our customers.We operate in over 65 countries and we are ranked in the top 3 in 63 of those.We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.Although we don't provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.Initial Hygiene is the world's leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrityAmbius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa and Australia.We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.You would be supporting the Rentokil Pest Control business in GP RegionRequirementsThe Fumigation Supervisor role is responsible for the servicing of Rentokil Fumigation jobs and maintenance of quality service standards in client premises, to meet and exceed Company standards and customer expectations. To consistently train, manage and lead a stable team of service people to keep customers content to retain our services even at premium ratesOperational Focus Areas:Fumigation OperationsContribute to the development of the annual operational planImplement the regional annual operational plan to achieve competitive and cost effective service delivery across the regionPlan fumigation for the Technicians to achieve in an optimised time frame and reduce operational costsEnsure a high degree of safety is applied in the fumigation environment Ensure Company service practices are met and identify any opportunities to improve service standardsEnsure service efficiency is optimised through tools and technology availableEnsure the company vehicles are maintained in a safe, reliable, and kept in a clean conditionLeadershipManage, develop and support staff as required to carry out services function in conjunction with the Branch Manager and/or National ManagerDevelop and enhance the competency of the team to meet and exceed targets Lead the safety agenda that is embedded within fumigation Customer Service & RelationshipsAssist with identifying sales leads for the regionDevelop and maintain long term customer relationshipsEscalate problems to the Branch Manager/National Manager where appropriateThorough and timely investigation of issuesTeam ContributionProactively support the region to achieve targets and deliverablesCreate and support a culture of continuous improvement relating to the Customer Services Team as a whole through constant participation and involvement in the regionEnsure that the fumigation team supports the branches when required to fulfil duties outside the scope of fumigationContribution To Other Functions Of The BusinessEnsure understanding of team member's roles and provide back-up support for planned and unplanned leaveContribute to the knowledge base of the organisation by proactively increasing knowledge of Rentokil FumigationFumigation OperationsContribute to the development of the annual operational planImplement the regional annual operational plan to achieve competitive and cost effective service delivery across the regionPlan fumigation for the Technicians to achieve in an optimised time frame and reduce operational costsEnsure a high degree of safety is applied in the fumigation environment Ensure Company service practices are met and identify any opportunities to improve service standardsEnsure service efficiency is optimised through tools and technology availableEnsure the company vehicles are maintained in a safe, reliable, and kept in a clean conditionLeadershipManage, develop and support staff as required to carry out services function in conjunction with the Branch Manager and/or National ManagerDevelop and enhance the competency of the team to meet and exceed targets Lead the safety agenda that is embedded within fumigation Customer Service & RelationshipsAssist with identifying sales leads for the regionDevelop and maintain long term customer relationshipsEscalate problems to the Branch Manager/National Manager where appropriateThorough and timely investigation of issuesTeam ContributionProactively support the region to achieve targets and deliverablesCreate and support a culture of continuous improvement relating to the Customer Services Team as a whole through constant participation and involvement in the regionEnsure that the fumigation team supports the branches when required to fulfil duties outside the scope of fumigationContribution To Other Functions Of The BusinessEnsure understanding of team member's roles and provide back-up support for planned and unplanned leaveContribute to the knowledge base of the organisation by proactively increasing knowledge of Rentokil FumigationFumigation OperationsContribute to the development of the annual operational planImplement the regional annual operational plan to achieve competitive and cost effective service delivery across the regionPlan fumigation for the Technicians to achieve in an optimised time frame and reduce operational costsEnsure a high degree of safety is applied in the fumigation environment Ensure Company service practices are met and identify any opportunities to improve service standardsEnsure service efficiency is optimised through tools and technology availableEnsure the company vehicles are maintained in a safe, reliable, and kept in a clean conditionLeadershipManage, develop and support staff as required to carry out services function in conjunction with the Branch Manager and/or National ManagerDevelop and enhance the competency of the team to meet and exceed targets Lead the safety agenda that is embedded within fumigation Customer Service & RelationshipsAssist with identifying sales leads for the regionDevelop and maintain long term customer relationshipsEscalate problems to the Branch Manager/National Manager where appropriateThorough and timely investigation of issuesTeam ContributionProactively support the region to achieve targets and deliverablesCreate and support a culture of continuous improvement relating to the Customer Services Team as a whole through constant participation and involvement in the regionEnsure that the fumigation team supports the branches when required to fulfil duties outside the scope of fumigationContribution To Other Functions Of The BusinessEnsure understanding of team member's roles and provide back-up support for planned and unplanned leaveContribute to the knowledge base of the organisation by proactively increasing knowledge of Rentokil FumigationSkills And QualificationsMatric/Grade 12Valid Drivers LicenceA minimum of 10 years experience in operational pest control and therefore a detailed knowledge of Rentokil Pest Control Systems and technical / commercial practices.Fumigation CertificatePest Field Biologist CertificateNQF 5 - Management A level of fitness required to maintain a level of work required by the position.Computer LiterateCompetencies in line with WL2 requirementFull NCPC Certificate will be an advantagePlus, qualified on internal systems:Pest Guard; PNOL; iCABS; HACCPInternational auditing standardising. AIB; YUM; BRCBenefitsOpportunity for Growth and DevelopmentSubsidised Medical Insurance, Risk and Retirement fundingEqual OpportunitiesRentokil Initial believes in supporting all employees to provide equal opportunitiesand avoid discrimination. We also place emphasis on workplace diversity whichmeans that we are serious about creating an inclusive environment that acceptseach individual's differences, embraces their strengths and provides opportunitiesfor all colleagues to achieve their fullDo you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!#J-18808-Ljbffr