Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security.Metropolitan operates in South Africa, but the brand is also present in 9 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland.Metropolitan provides financial wellness solutions that meet the needs of low income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.www.metropolitan.co.za Role Purpose To enhance the lifetime financial wellness of people, their families and their communities through empowerment and education. Accurately capture data in order to support the region and processing all the administrative tasks according to agreed standards and turnaround times Requirements Grade 12 or an equivalent NQF4 qualificationMust be unemployed, South African citizens aged between 18 and 35Interest in sales and customer service essentialNo criminal recordHave honesty and integrityPreviously disadvantaged candidatesPeople with disability are encouraged to applyAll CV’s must include matric certificate/ statement of results Duties & Responsibilities Analyse situations carefully, understand the complexity and consequences before quickly taking action through clear, well thought out decisionsAccurately identify problems and proactively solve themIdentify entrepreneurial opportunities in every interactionTimeously complete all administrative and reporting duties related to the roleAccurately capture and check new business documentation.Collate, compile and distribute documents to the required standards within defined time-framesAttend to all queries in a professional and friendly manner in order to provide an excellent client experienceScreen and route all queries received to appropriate stakeholdersMaintain the relevant office housekeeping standardsEscalate faults/errors on applications to Line ManagerProviding feedback on status of applications i.e. outstanding requirements and errorsProvide updates on how many applications issued and processedAccurately capture client information on the relevant systemCompile and check the relevant document to process payments and policy amendments within service agreement and authority levels.Ensuring client service level agreements are met and exceededProviding effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondenceEngage with client in a client centricity manner in order to improve client retention and repeat business activities.Resolve client queries and follow up to ensure queries are resolved timeously and effectively.Process the relevant policy transactions per client interaction Eye for Detail with good planning and Time Management SkillsEnergetic and Self-Motivated and be entrepreneurialNumerical reasoning ability and analytical Skills (including numeracy)Selling behaviours and persuasivenessFluent Verbal and Written Communication and Comprehension in EnglishPC LiteracyFluency in EnglishBe self- reliant and resilientManage relationships well and able to be adaptable to clients’ needs#J-18808-Ljbffr