Job Description:To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.(ads1)Job Responsibilities:Analyze customer satisfaction survey results to identify problems. Suggest improvements and implement action plans aligned to divisional customer service strategy to improve efficiencies and outputs.Engage with collaborative partners through collaboration forums and networks.Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goalsConduct regular portfolio reviews with clients to ensure optimum value and client retention. Identify potential new clients through prospecting to increase client base and grow market share.Be primary point of contact for clients by being accessible according to Nedbank client service strategy. Regular proactive interaction with clients to build and maintain relationships in line with business unit strategyConduct business activities in line with internal and external service level agreements.Job Requirements:Analysing situations or data that requires an evaluation of multiple factorsInteracting with various levels of managementConducting root cause analysisDrafting reports6 years experience in a Small Business Services experience in the financial sectorAnalysing and interpreting qualitative and quantitative dataManaging multiple projectsNQF Level 6 or Higher in a Financial or Business-related fieldDeveloping ways to minimise risksInteracting with diverse peopleMust have successfully completed minimum FAIS 120 CreditsManaging conflict situationsBuilding and maintaining effective relationships with diverse internal and external stakeholdersWorking with a group to identify alternative solutions to work situations.Matric / Grade 12 / National Senior CertificateFAIS certification/ registration mandatoryJob Details:Company: NedbankVacancy Type:Full TimeJob Location: Greater Tubatse-Fetakgomo, Limpopo, South AfricaApplication Deadline: N/A(ads2)Apply Hereinstantcareers.net#J-18808-Ljbffr