About the Role - Salary: R60 000-R80 000PM CTCThis position plays a crucial role in driving digital transformation initiatives, leveraging innovative solutions to enhance customer experiences and operational efficiency.Essential FunctionsResponsible for Diagnostic to Solution Proposal creation for Digital projectsGenerate ideas for building ‘game-changing’ capabilities by scanning the market/competition and internal operationsConsultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindsetBuild relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverablesSuccessfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value propositionCreate best in class products by integrating firm’s product footprint and investments – automation, process simulation, re-engineering, domain expertise, analytics etcResponsible for maintaining the Governance and reporting on projects to Business units, Leadership, clientsMaintain awareness of new and emerging operating practices, technologies such as robotic automation, machine learning, mobility, artificial intelligence and dynamic analytics and the potential application on operationsManaging client visits for prospects, existing clients with respect to transformation presentationsProviding transformation solutions and roadmaps for new deals / pursuitsContribution of creation of showcase content, though leadership white papers, collateralsPrimary Internal InteractionsBusiness and Account LeadershipAdvanced Automation & RoboticsAnalyticsProducts and PlatformsQuality & Process ExcellenceOperations SME’s & SupervisorsRFX and deal teamClient Management teamOther enabling functions on need basisPrimary External InteractionsExisting and Prospect clientsTechnical SkillsStrong domain knowledge in digital transformationFunctional Domain experience in Contact centerExperience with Process Diagnostics and Solutions developmentGood understanding of Digital Solutions: Analytics, Robotics, Process Improvement/Elimination/Lean Six Sigma background and project managementExcellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, OutlookProficient with MS-VISIO for flowcharting/process mapping softwareExperience of packaging and showcasing capabilities and solutionsEducation / Professional Requirements Preferred qualifications: Graduate with experience in digital transformation Experience with Lean Six Sigma is highly preferredWork Experience and Additional Requirements10+ years of overall experience including 7+ years of project management experience with demonstrated success and financial results with similar experienceProven ability to drive a solution from start to finish (project management certifications are a plus)Experience in relevant domain will be given strong preferenceExperience of packaging and showcasing capabilities and solutionsWilling to work in 24X7 environmentAbility to travel as required domestically and / or internationallyKey Performance IndicatorsDrive Digital projects and initiatives for value deliveryDevelop value and innovation strategy aligned to key clients’ strategic prioritiesSupport in strategic priorities for driving value captureCollaborate with teams to strategize and execute value and innovationBuild strong relationship with client stakeholders and internal stakeholdersValue delivered (in $) for the organization and ClientsSuccessful execution of Digital deliverablesResolve implementations - Identify and execute transformation project impacting client business outcomes Favorable client NPS / testimonialsBuild domain specific solutions and diagnostic toolkits Support in building best practice compendium on domain led solutionsSupport in developing capabilities for business development and solutioning for key prospects Application of diagnostic toolkits representing key business footprintCompelling solutioning from value delivery standpoint#J-18808-Ljbffr